Service Operations Planner

What’s in it for you?

• 15 month FTC!

• Opportunity to play a key role within a busy service operations team

• Varied role combining scheduling, coordination and customer interaction

• Collaborative working environment with cross-functional teams

• Opportunity to contribute to process improvement and operational efficiency

Must have’s

• Previous planning or scheduling experience

• Ability to work under pressure with changing priorities

• Strong organisational skills and attention to detail

• Confident communicator with the ability to build relationships

• Commercial awareness with a strong customer-focused mindset

• Ability to prioritise workloads and make effective decisions

• Proactive, motivated and solutions-focused approach

Nice to have’s

• Experience implementing or supporting process improvements

• Experience working within service operations or engineering environments

• Exposure to forecasting, resource planning or backlog management

So, what will you be doing?

• Scheduling service engineers efficiently to meet customer and business needs

• Prioritising workloads based on customer requirements and service demand

• Managing engineer availability to ensure effective delivery of service plans

• Communicating with internal teams, engineers and customers to coordinate activity

• Monitoring service plan progress and managing job backlogs proactively

• Supporting forecasting processes and improving contract completion rates

• Recording and tracking consumables and inventory usage

• Liaising with credit and service teams to manage risk and maintain relationships

• Processing customer purchase orders accurately

• Ensuring timely and accurate invoicing of completed work

• Briefing engineers on job requirements including access and compliance details

• Scheduling reactive and priority customer visits

• Identifying opportunities to improve processes and service delivery

Helpful extras

• High-impact role within a fast-paced operational environment

• Opportunity to build strong relationships across teams and customers

• Involvement in continuous improvement and efficiency initiatives

Interested? Send your CV to Charlie i2i Recruitment today!

Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful.