Administrative Support Officer

The Administrative Support Officer is responsible for the provision of a range of high-quality administrative services across all of UCAS’ business units and subsidiary companies.  The role is suitable for someone who is proactive and able to use their own initiative, has a keen eye for detail and can balance multiple tasks whilst ensuring that deadlines are met.  A passion for the delivery of excellent customer service is paramount.  

Reporting to the Corporate Services Manager, the role is part of a wider Business Support team within our Finance & Corporate Services Department and may be drawn on to support the work of other teams in the department (the Executive Assistant, Finance, Facilities, Commercial, and Legal and Governance teams) as appropriate. 

For full job description - please see role profile attached.

Skills, qualifications, and experience

• Experienced in the provision of administrative services, ideally in an office-based environment.

• Excellent organisational and multi-tasking skills with the ability to prioritise changing workloads.

• Takes a proactive and flexible approach to work.

• Offers excellent levels of customer service at all times and in all situations.

• Works with a high degree of accuracy and attention to detail.

• Confident in taking ownership of tasks and ensuring their completion to a high standard.

• Comfortable in working in a team environment as well as individually.

• Confident and able to communicate with a wide range of stakeholders and customers at all levels both internally and externally.

• Good level of literacy and numeracy skills.

• Good working knowledge of IT systems including Microsoft Office and especially Outlook, Word, Excel and SharePoint

• Experience of working with administrative systems and maintaining accurate records

• Confidence and ability to take notes or informal minutes in meetings.

Pacakge

Salary - up to £28,000 (12 Month Fixed Term Contract)

• Purpose-driven work in a charity-led organisation connecting people to education and opportunity

• Internal training, mentoring, and access to industry-recognised certifications through our development academies

• Hybrid working model built on trust and flexibility, with a 35-hour week and flexible contracts

• 30 days annual leave, 3 concessionary days over Christmas, bank holidays, and the option to purchase additional leave

• Everyday wellbeing support through Perkbox, offering discounts and wellness tools

• Onsite facilities including a subsidised gym, café, and free parking at our Cheltenham office

• Inclusive culture supported by employee networks, wellbeing champions, and Mental Health First Aiders

• Recognition and reward through our quarterly employee scheme and an ex-gratia bonus for going above and beyond

How to apply

Please visit our website by clicking on the Apply Now button to see vacancies and to download and complete our application form.