Customer Service Administrator

Role: Customer Service Administrator
Salary:  £23,400.00
Hours: 37.5 hours per week – 7 Week Rota
Location: Stonehouse, GL10 3EX – Minimum 2-3 days in the office

Gardiner Bros & Co is a friendly, family run - Gloucester based business, that is continually growing and offering opportunities to join a team that understands that how we treat people matters. We aren’t just saying this. It is reflected in the retention of our team with 22.5% of them being with us for over 5 years and 3.5% over 20 years plus across both our Warehouse and offices.

Last year we distributed over 3.2million products and this is set to increase over the next few years. Accordingly, we have acquired an additional 2 Warehouses giving us an extra 170,000 Square feet of warehouse distribution & office space.

Due to ongoing growth at Gardiner Bros, we have a new exciting opportunity for someone to join our Customer Services Team as a Customer Service Administrator. This would suit someone who is looking for their first steps into an office environment or someone with a passion for offering the best customer service.

What the Customer Service Administrator role entails?

Working in our fast-paced customer service team which is currently a team of 9 our customer service administrators will be:

• Taking inbound calls from customers
• Creating a rapport with our customers
• Liaising with customers over email & telephone correspondence
• Placing customer orders
• Dealing with delivery enquiries
• Creating invoices and actioning credits and refunds
• Dealing with customer websites (e,g, Hush Puppies, Muck Boot, Brantano)

What are we looking for in our Customer Service Administrators?

We are looking for individuals who ideally have office-based customer service experience, that is confident working with the Microsoft office package, learning new systems, and speaking to customers via email, portals, and telephone calls.

It is important to us that you enjoy not only just speaking with customers but getting the best possible result for them. You will need strong attention to detail and the ability to work under pressure as we can’t always predict the weather and a lot of our orders come from the back of snow and rainfall or the sun being out!!

The Direct Fulfilment Customer Service team is part of a wider team of 20 and there is the opportunity to grow and develop and learn other aspects of what our team does so if you're looking for career progression, we offer that too.

Why you should consider Gardiner Bros as your employer of choice

• Generous discounts on all the products we supply
• Life assurance
• Company pension
• Discounted Gym Membership
• Free Mortgage advice & £0 Broker fee
• Eyecare Vouchers
• Exposure to some of the biggest brands i.e., Skechers, Crocs, The Original Muck Boot, Dickies, Hush Puppies, etc.
• Positive and inclusive business to work for, don’t just take our word for it – check out our reviews.

What hours do we work?

The Customer service department is accessible for our customers 7 days a week from 7am – 7pm Monday – Friday & 8:30am – 5pm on the weekend.

• 4 weeks of Monday – Friday 8:30 – 17:00
• 1 week of Monday – Wednesday & Saturday – Sunday 8:30 – 17:00 – Weekend WFH
• 1 week of Monday – Friday 7:00 – 15:30 - WFH
• 1 week of Monday – Friday 10:30 – 19:00 - WFH