Admin Assistant – Operations Team

POST TITLE:   Operations Admin Assistant

RESPONSIBLE TO:  Director of Operations

JOB TYPE:    Permanent/Part time 21 hours per week (open to flexible      working patterns)

LOCATION:    Hybrid - Home working with 1-2 days per week at       Cheltenham office.

SALARY:   £23,532* per annum (pro rata)

About us:

WellChild, based in Cheltenham, is the national charity for seriously ill children and their families. Through a range of practical and emotional support, training, and information programmes, WellChild gives children and young people with complex medical needs the best chance to thrive, at home.

What we are looking for:

We are currently looking for part time admin support within our Operations Team.  This is a busy and varied role, with day to day support to the Director of Operations and oversight of HR admin tasks alongside this will be supporting the wider Operations team.  Previous administration experience is preferred but this doesn’t necessarily need to be in HR although that would be advantageous.

What is important is that you have excellent IT and administration skills, are able to plan, prioritise and organise your work and have good attention to detail. Being approachable, flexible with excellent communication skills alongside an empathetic customer focussed approach would also fit in well this role.

What you will do:

Provide broad operational and HR support across the organisation, assisting the Director of Operations with governance administration, Trustee coordination, meeting preparation, staff communications and project work; and the HR Manager with all recruitment processes, onboarding, DBS and right to work checks, employee records, training schedules and general HR queries.  In addition, you will assist with IT asset tracking, policy updates, general office support and monthly reporting.

About you:

• Experience of working in a busy and varied administrative support role
• Experience of supporting senior leadership teams, HR and or Trustee’s (desirable)
• Strong organisational skills and attention to detail.
• Demonstrate ability to work as part of a team and use own initiative
• Excellent communication and relationship-building abilities.
• Ability to manage multiple projects and deadlines.
• Understanding of the confidential nature of using data & GDPR
• Able to quickly assimilate and interpret information accurately
• Proficiency with Microsoft Office; experience with CRM’s such as Raiser’s Edge is a plus.
• Ability to collaborate with other teams across the organisation
• A desire and commitment to provide the best possible service.

What we can offer:

• Competitive starting salary of £23,532 (pro rata)*
• 23 days holiday on appointment rising to 27 days plus 8 bank holidays (often additional 3 days during Christmas office closure)
• Stakeholder Pension Scheme from appointment at 5% employer
• Employee Assistance Programme
• TOIL for out of hours work

Other:

This is permanent role based from our Cheltenham office -  we operate a hybrid home working/ office working policy.

There will also be some travel to meetings and events required that fall outside of normal working hours such as the London Marathon, WellChild Awards etc.

Equal Opportunities:

At WellChild, we celebrate diversity and recognise the value it brings to our organisation. We believe that diverse perspectives lead to innovation, creativity, and better decision-making. As such, we match charity needs with skills and experience of candidates and actively seek candidates from various backgrounds irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to fostering an inclusive workplace and take pride in ensuring that everyone feels welcome, respected, and empowered.

Safer Recruitment:

WellChild is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process. The successful candidate will be required to complete regular safeguarding training and undertake a DBS check relevant to the requirements of the role. For this role that will involve a basic disclosure.

Use of Curriculum Vitae (CVs)

Our policy is to recruit our employees on the basis of their suitability for the work to be done. An application form allows us to compare individuals based on like for like information and as such we do not accept a CV unless accompanied by a fully completed application form.

Salary bandings:

*Our policy is that we show candidates the full salary band for the role they are applying for, all appointments will be made at the start of the salary range, successful candidates have the opportunity to move up the scale over time.

Progression up the salary range is reviewed on an annual basis and subject to individual performance and affordability.

How to Apply:

Application forms can be found by clicking on Apply Now.

Completed application forms should be sent via details to the right of this advert.

Recruitment Timetable:

Application deadline: 2nd March 2026
Interview date: 17th March 2026
Interview location: Cheltenham Office

Queries:

If you have a query regarding the recruitment process, require additional information, or would like to arrange an informal discussion about this role, please contact Johanna Waltho, HR Manager via the email address to the right of this advert.

Retention of Personal Information:
Please see our Privacy Statement which can be found at: https://www.wellchild.org.uk/privacy-cookies/

We will be reviewing applications as they come in so reserve the right to close the role earlier than advertised if we receive sufficient applications.

**Please note that we can only accept applications from individuals with the right to work in the UK. We are unable to sponsor working visa applications.**