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Contact Information:
Brave New World
The HUB
Unit 900
Stonehouse Business Park
Stonehouse
Gloucestershire
GL10 3UT
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Service Desk Support
Stonehouse
Brave new world is a growing group of technologies companies with two sectors, Telecommunications & IT and Data & Insights. Are you ready to take your career to the next level? Do you want to work in a vibrant, innovative, and collaborative environment? The Service Desk Support role provides technical support for our Carrier products (Hosted VOIP and Data/ISP Networks).
Why work with us
You can enjoy a workplace that truly rewards you! With exclusive lifestyle discounts, a 5% employer pension contribution, 25 days of holiday, plus your birthday! and a wellbeing support program covering remote GP, mental health, financial advice, and more, we’ve got you covered. You will also benefit from enhanced maternity & paternity leave, free eye tests, and a flexible working environment. Plus, enjoy team get-togethers and company events.
Role
Completion of routine duties using Microsoft apps, portals and systems to support with:
- Provisioning / ordering / ceasing updates to customers.
- Number porting and routing.
- Responding to and resolving any faults that may arise, using diagnostic tools and vendor support.
- Assisting with implementation and support of VoIP and Data Network products, escalating as appropriate to Network and Systems Engineers.
- Assisting with testing of VOIP and Data systems, including new features, devices, and reproduction of customer issues.
- Improving the support processes and feeding back/communicating with the support teams.
- Liaising with multiple departments to process orders, applications and requests.
- Working on several tasks at once and prioritising own workload.
- Training resellers and customers.
Skills and Experience
- Experience within a Customer Services environment or support desk within the tech industry or using technology to serve customers.
- Experience dealing with demanding customers.
- Experience in all Microsoft Office applications, specifically Microsoft Excel.
- Experience of working within the telecoms industry (not essential).
- Experience of supporting customers with VOIP, Broadband and Data in a Wholesale or Reseller environment (not essential).
- Ability to prioritise multiple tasks and objectives.
- Client service oriented with the ability to interact with clients, staff, and management teams.
- Customer empathy and a helpful attitude.
- Ability to explain concepts and detail to the layperson.
- The ability to problem solve in a logical manner in order to rectify customer issues efficiently.
- Good verbal and written business communication skills.
- Ability to work independently, with a high degree of initiative, and within a collaborative team environment.
- Understands the need for diligence with reporting and identifies any risk areas.
Hybrid working, 3 days office based from our Stonehouse office
Please click on Apply Now and email your CV and covering letter.
Salary: from £26,000pa
Hours Per Week: 37.5 hours per week, Monday to Friday
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