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Contact Information:
Workplace Interiors Co
Oak Farm
Chargrove Lane
Shurdington
Cheltenham
GL51 4XB
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Customer Service Specialist
Cheltenham
Are you looking to be part of a vibrant, customer-focused team where your skills will flourish personally and professionally?
Do you thrive on providing an excellent customer experience, answering queries and providing solutions?
Do you love to be organised and accurate?
At WICC we are looking for a dynamic, systems focussed individual with strong organisational and administrative skills to work as part of our busy team.
We have a huge focus on efficiency, technology and innovation and we are really looking for someone to help provide support across a number of business areas, working with operational team members to provide an efficient and accurate service to our customers.
Key duties to include:
- Consistently providing excellent service to customers and suppliers alike
- A variety of administrative tasks within the team whilst maintaining accurate records
- Managing incoming emails and telephone calls, effectively dealing with an array of customer queries
- Problem solving and delivering solutions
- Responding to delivery or tracking issues
- Working with the Warehouse team to manage despatch paperwork
- Seeking out process improvements and sharing ideas on how to make things better
A bit about us…
We’re a family run group of businesses specialising in commercial interiors. Since 1993, our team has continued to grow, develop, work hard and innovate together.
In 2022 in were certified as a Great Place to Work™ after our fab team gave positive experience feedback, based on our company culture, perks, support and values. Our staff will always be our priority and this certification allows us access to insights, analytics and workshops to continue to develop our people strategy.
What’s in it for you?
Aside getting to spend time with a group of awesome people, you will have access to an excellent employee benefits program because we believe that a great process starts with great people. We recognise and reward our brilliant team with perks that include (but are by no means limited to):
The Benefits:
- Structured and supported professional development programs
- Christmas and summer socials (with lots of fun in between!)
- Enhanced maternity/paternity packages
- Flexible working environments across multiple sites
- Access to Bupa Employee Assistance Program
- Great Place to Work™ certified company
- Annual charity events
The Person:
- Highly organised and detail oriented
- Proactive in seeking out opportunities for improvement
- Excellent in communication and customer service skills
- Proficient in handling multiple tasks efficiently
If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please click on Apply Now.
Salary: £25,000-£28,000pa DOE
Hours Per Week: Full-time, Permanent
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