Job Details

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Contact Information:
i2i Recruitment Consultancy
2 Rockfield Business Park
Old Station Drive
Leckhampton
Cheltenham
Gloucestershire
GL53 0AN

Tel: 01242771021

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Reception Administrator - fw

Cheltenham

Reception Administrator
Cheltenham
Full-time permanent (35 hours per week, Monday to Friday)
£12.36 per hour
What’s In It for You?

Consistent Working Hours – Monday to Friday, with no weekend shifts
Free On-site Parking – Convenient and cost-effective
Pension Scheme – Support for your long-term financial wellbeing
Supportive Environment – Be part of a close-knit, purpose-driven team that values initiative and care
Variety and Challenge – Every day offers something different in a dynamic, fast-paced setting

What You’ll Be Doing:
This role plays a key part in keeping day-to-day operations running efficiently, with responsibilities including:

Appointment Scheduling – Manage the diaries for Audiologists and Wax Removal Specialists
Client Support – Oversee the full client journey, from initial booking to aftercare
Communication Handling – Answer and direct phone calls professionally and efficiently
Data Management – Perform accurate data entry and maintain up-to-date records
Administrative Tasks – Prepare clinic files, scan and file documents, manage patient notes
Payment Processing – Handle transactions and ensure accurate billing
Stock and Repairs – Order supplies and coordinate repair management

What You’ll Need:

Excellent Communication Skills – Clear, professional, and confident in both verbal and written interactions
Organisational Strength – Able to manage multiple tasks with attention to detail
Adaptability – Comfortable working independently and as part of a team in a busy environment
Customer-Focused Mindset – Willing to go the extra mile to assist and support clients

Preferred Qualifications and Experience:

2 years of administrative experience
GCSE or equivalent education

This is a fast-paced, rewarding role where your contribution will be key to daily operations. If you're proactive, detail-oriented, and thrive in a dynamic environment, this position offers the chance to make a real impact.

Apply to Fran today by sending your CV and a brief cover letter outlining why you’d be a great fit!

Our mission of 'Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful.