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Customer Service & Administrative Assistant - Eden Property Management

Nr Tewkesbury

Eden Property is seeking a Customer Service & Administrative Assistant to join our growing student lettings team. This is an excellent opportunity to support a well-established, family-run business that provides and manages high-quality student housing for over 450 undergraduates and postgraduates each year.

You'll play a key role in ensuring smooth communication and application processing for our student tenants. The role is partly remote, but you'll attend a 3-week induction and then 1 day per week in our Overbury office (near Tewkesbury).

You'll report to our Head of Operations and work as part of a friendly, dedicated team.

Key Responsibilities:

- Frontline Communication: Handle text, phone and email enquiries from students, prospective tenants and parents in a professional, friendly manner.
- Tenant Liaison: Communicate clearly with current and incoming student tenants throughout the lettings and application process.
- Application Handling: Enter, track, and manage tenant application data across our systems.
- Admin & Documentation: Ensure tenancy records and documents are accurate, up-to-date, and complete.
- Team Support: Carry out general administrative duties to support the wider property team.

Requirements:

- Experience in customer service, admin, or data entry is beneficial.
- Essential: Proficiency in word processing and office software (e.g., Microsoft suite, Google Docs).
- Preferred: Remote work experience and strong self-management skills.
- Clear written and verbal communication.
- Excellent organisational skills and attention to detail.
- Must hold a full UK driving licence.
- Must have the unrestricted right to work in the UK (we cannot provide visa sponsorship or employment support).

Availability to attend:

- 3-week in-person induction at our office in Overbury (Tewkesbury).
- 1 in-office day per week thereafter.

Preferred Criteria:

- Residing within 5 miles of Cheltenham for ease of travel and familiarity with the local area.
- Prior experience with or study at the University of Gloucestershire or another UK university.
- Awareness of student accommodation processes or Cheltenham's student community.

What We Offer

- £26,500-£28,500 salary based on experience plus performance based bonus.
- 37.5 hours contracted per week.
- 20 days annual holiday (excluding bank holidays).
- Standard pension scheme.
- Work equipment provided, plus a budget for home office setup.
- Flexible working hours can be offered where possible.
- Opportunity to work in a supportive, student-focused environment as part of a close-knit team.

About Eden Property
Eden Property (Eden Management Cheltenham Ltd) is a family-run business with deep roots  Cheltenham and the surrounding area. We provide and manage some of the highest quality student accommodation in Cheltenham, supporting over 450 students annually.

Our property portfolio includes both owned and managed properties, all maintained to our own rigorous standards. We pride ourselves on being hands-on, responsive, and personable. Our commitment to quality, transparency, and tenant care makes us the largest provider of student houses in Cheltenham.

Please click on Apply Now to submit your CV and a short cover letter explaining your interest in the role and what makes you a great fit.

We're excited to meet someone who shares our passion for supporting students and delivering top-tier service!

Salary: £26,500 - £28,500 salary based on experience plus performance based bonus

Hours Per Week: 37.5

Apply Now

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