Job Details
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Contact Information:
RE People Ltd
Manor Park Place
Rutherford Way
Cheltenham
Gloucestershire
GL51 9TU
Tel: 01242 505400
Email: jillw@rerecruitment.com
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Sales Coordinator - 29/03/2
Cheltenham
We're looking for an exceptional team member with strong administrative skills to join this busy department as a Service Coordinator. You'll provide scheduling and administrative support to both the internal and external customers. This includes handling general customer service, invoicing, cost estimations, reporting, and processing service contracts.
Main Responsibilities for the Service Coordinator
• Be a brand ambassador, embodying company values at all times
• Handle incoming phone calls and emails from customers and the internal team
• Resolve complaints and escalate them if needed
• Communicate with external and internal customers to manage service requests smoothly
• Ensure accuracy in work orders and submit all service-related paperwork promptly
• Create and manage cost estimations within the CRM, following customer and contract conditions
• Process spare parts orders for accepted cost estimations
• Follow up on outstanding purchase orders, cash payments, and open cost estimations
• Monitor system orders, such as open delivery notes or missing pricing, and resolve issues
• Investigate and resolve technician stock take queries
• Address service invoice queries, generate necessary credit paperwork, and maintain smooth invoicing
• Generate daily, weekly, and monthly customer reports as required
• Efficiently schedule work for our field service engineers, adhering to response times and time scales
Required Skills, Experience, Knowledge, and Competencies for the Service Coordinator
• Previous experience in a service, customer service, administration, or support role
• Able to work in a fast paced demanding environment
• Strong Microsoft Office skills
• A knack for teamwork and collaboration
• Excellent communication skills with a natural ability to build strong relationships
• Proactive and full of initiative
• Meticulous and accurate, with a keen eye for detail
This is a long-term temporary opportunity.
Please forward your CV to discuss further to jillw@rerecruitment.com
Salary: c£14.00 per hour
Hours Per Week: 37.5
To Apply: Contact the advertiser in the contact details on the right of the advert on GlosJobs.
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