Job Details

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Contact Information:
Claire Cook
Office of Max Wilkinson MP
House of Commons
London
UK
SW1A 0AA

Tel: 07708946105

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This job has now expired. Please do not apply for this position.

Caseworker - 6 month fixed term contract

Cheltenham

An exciting vacancy has arisen for a full time caseworker in the office of Max Wilkinson MP.

The ideal candidate will be a quick and accurate worker with the ability to manage their workload in a fast-paced environment.

Key responsibilities include:

Assist surgeries and other meetings and follow up as appropriate
Attend constituency meetings as appropriate
Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
Draft responses to constituents
Ensure records are kept and information managed confidentially in line with the data protection legislation
Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
Gather relevant information to assist with resolving cases
Log all cases; monitor progress and ensure all identified actions are taken
Retain records and information confidentially and in line with the Data Protection Act
There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally
There is a requirement to work with a CRM system, ideally candidates will have experience of this
Work accurately to deadlines

The role is based in the constituency office, located in Cheltenham.

Applicants should send their CV along with a covering letter (1 side of A4) for the attention of Claire Cook by clicking on Apply Now. Applications must be received by midday on Friday 18 October.