Band 3 Healthcare Support Worker - Bristol

Job summary

Wellow Ward is a fast paced 8 bedded male ward for Acute Service Users, supporting males who are early in their rehabilitation journey as well as those progressing towards a move into the community. Wellow Ward sits within Fromeside Medium Secure Unit, based at Blackberry Hill Hospital. We provide specialist care and treatment for individuals with complex mental health needs who may present significant risks to themselves or others. We are looking for resilient, compassionate and professional Mental Health Care Support Workers to join our multidisciplinary team.

As a Band 3 Mental Health Care Support Worker, you will play a vital role in supporting service users throughout their recovery journey while helping to maintain a safe, secure and therapeutic ward environment. This is a challenging but highly rewarding role that requires confidence, emotional resilience and the ability to remain calm under pressure.

Whilst the substantive post is based on Wellow Ward, Blackberry Hill Hospital operates as a campus site with a number of inpatient services. Staff are therefore expected to demonstrate flexibility and may be required to work in other clinical areas to meet service needs and support safe patient care.

Right to Work in the UK: This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.

Main duties of the job

Working closely with nurses, doctors and allied health professionals, you will support service users with their day-to-day needs, therapeutic activities and recovery goals. This includes supporting individuals with personal care where required, promoting independence, dignity and wellbeing. You will also be expected to facilitate and participate in escorted leave both within the hospital grounds and in the community, supporting service users to access therapeutic, social and recovery-focused opportunities whilst maintaining safety and adhering to risk management plans.

You will be expected to develop positive therapeutic relationships whilst maintaining clear professional boundaries at all times. The ability to remain professional, consistent and resilient, even when faced with hostility, manipulation or intimidation, is essential.

The successful candidate will be comfortable working in situations where individuals may display behaviours that challenge, including aggression, violence, intimidation or acute distress. You must be able to assess situations calmly, follow care plans and risk management strategies, and participate in the safe management of violence and aggression, including the use of approved physical intervention techniques when necessary and as trained.

About us

We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.

We aim to provide High Quality, Compassionate Care everywhere, every day. This means our services will be safe, clinically effective and provide a positive all round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.

Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Details

Date posted

20 August 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

342-SEC034-0826

Job locations

Blackberry Hill Hospital

Fishponds

BS16 1EG

United Kingdom