Marketing and Communications Officer

Hours of work: 24 hours per week (Mon-Fri flexible)
Salary: £28,424 (FTE) £18,433 actual
Place of work: Cirencester Office
Reporting to: Marketing, Communications and Volunteer Manager

We are seeking a creative, dynamic and organised Marketing and Communications Officer to support marketing and communications across The Churn Community Hub. This is a varied and practical role for someone who enjoys creating engaging content, communicating with different audiences and finding effective ways to promote and share the work, activities and impact of our organisation.

The role will suit someone with good written and verbal communication skills who is confident using social media and digital platforms and can create engaging, authentic content. You will be organised and efficient, able to work at pace and manage a varied workload, with the creativity and initiative to spot opportunities for content and bring ideas to life. Working closely with colleagues across The Churn, you will help gather and share stories, information and content that demonstrate the breadth and impact of our work.

You do not need to come from a traditional communications background; we are interested in someone with the right skills, ability and enthusiasm to learn and develop. Experience of using tools such as Canva, Mailchimp, updating websites, photography or creating video content would be an advantage.

The Churn Community Hub is an independent charity working in Cirencester and the surrounding villages for over 25 years. In 2024/25, we supported over 1,700 people to reduce isolation and loneliness, improve wellbeing, learn new skills and feel part of their community. Our vision is that all people should be included, involved and invested in their community, feel supported and valued and given the opportunity to achieve their potential.

THE ROLE

As Marketing and Communications Officer, you will support the day-to-day delivery of marketing and communications across The Churn, working closely with the Marketing, Communications and Volunteer Manager and colleagues across the organisation. You will help ensure our communications are current, engaging and consistent and that our services, activities, events and impact are promoted effectively.

A key part of the role will be creating regular, authentic content for our social media platforms, website and other communications. You will gather stories, news, photographs and information from across our services, creating posts, graphics, short videos and other content that brings our work to life. You will update and maintain website content, support newsletters and publications and help produce promotional materials, reports, presentations, leaflets and event materials in line with The Churn’s brand.

You will support communications for campaigns, community events and projects, including those delivered collaboratively with other organisations, helping to ensure information is accurate, timely and shared effectively. You will also support photography and filming, maintain our image library and permissions and help identify opportunities to promote The Churn through local media and other channels.

This is a busy and varied role requiring someone who can work efficiently, manage different priorities and respond quickly when needed. You will use your creativity and initiative to spot opportunities for content, develop ideas and help ensure The Churn has a strong, active and engaging presence.

You should thrive in a collaborative working environment and be able to engage with colleagues, other organisations and others to support effective marketing and communications across The Churn and our community.

Duties and Responsibilities

Marketing and Communications

• Support the day-to-day delivery of The Churn’s marketing and communications activity.
• Create engaging and authentic content for social media, adapting content for different platforms and audiences.
• Update and maintain The Churn website, ensuring information is accurate, current and engaging.
• Gather news, stories, photographs and information from across The Churn to promote our services, activities and impact.
• Create graphics and other digital and printed materials in line with The Churn’s brand, including leaflets, posters, presentations and event materials.
• Support the production of newsletters, reports, publications and other organisational communications.
• Support photography and filming and create short video and visual content for use across our communications.
• Maintain an organised image library and ensure appropriate permissions are recorded.
• Support marketing and communications for campaigns, projects, services and community events.
• Work with colleagues and other organisations to coordinate communications for joint projects and activities.
• Support media and publicity activity and help identify opportunities to promote The Churn.
• Ensure communications are accurate, timely and consistent with The Churn’s brand and organisational messaging.
• Support internal communications and help ensure colleagues have access to current information and communications materials.
• Help monitor engagement across social media, website and other communications and use this information to understand what content works well.
• Identify ideas and opportunities for new content and ways to increase awareness and engagement with The Churn.
• Use The Churn’s CRM system and carry out relevant administrative tasks, ensuring information and records are accurate and up to date.

General Churn work:

• The role will involve some travel around Cirencester and surrounding areas.
• As part of the team, contribute to the overall success of the Churn.
• Work with Churn team to accurately represent our services to supporters.
• Be responsible for own health and safety at work in line with the projects health and safety policy.
• Be flexible about providing support and cover for colleagues as needed.
• Attend team meetings and events.

PERSON SPECIFICATION

Qualifications

• Education equivalent to BTEC, NVQ Level 2 or practical training alongside a minimum of 5 GCSEs at Grade 5 and above (or equivalent) D
• Relevant qualification or training in marketing, communications, digital media or a related area D

Knowledge, Skills, Experience

• Experience of creating engaging content for social media or digital platforms, either professionally or through personal, voluntary or community activity E
• Experience of using a range of social media platforms and understanding how content can be adapted for different channels E
• Experience of using digital tools such as Canva, Mailchimp or website content systems D
• Experience of using photographs and video to create digital content D
• Good interpersonal skills and the ability to engage effectively with volunteers, colleagues and other E
• Good written and verbal communication skills E
• Understanding of what makes digital content engaging, relevant and authentic E
• Understanding of the importance of consistent branding and organisational messaging E
• An understanding of confidentiality and its importance in the workplace E
• Good level of IT skills E
• An understanding of safeguarding E
• An understanding and commitment to Equality and Diversity E

Personal Qualities

• An understanding of what makes content engaging and authentic, with the creativity and enthusiasm to bring ideas to life E
• Self-motivated with the ability to work on own initiative E
• Ability to thrive in a collaborative working environment E
• Deadline & outcome focused with good organisational and time management skills E
• Ability to travel around Cirencester and surrounding area E
• Non-judgemental and inclusive approach E

TO APPLY:

Please apply via application form (CVs will be accepted as background information but will not be used for shortlisting) which can be requested, together with an information pack, by clicking on Apply Now, or call via the number in the contact details. For an informal chat about the role, please contact Katherine Crawshaw, Marketing, Communications and Volunteer Manager, via the Churn Office on the same number.

Conditions of Employment

• 33 days annual leave (FTE) per year including public holidays
• 24 hours per week
• Monday to Friday with occasional evening and weekend events. Working pattern to be discussed at interview.
• 3-month probation period
• All our roles are subject to a clear enhanced DBS check
• Auto enrolment into pension after 3 months
• Simply Health employee assistance scheme