Cleaner

Line Manager: Cleaning Supervisor
Accountable to:  Practice Manager

Job Summary

To deliver a full cleaning service within the practice, in line with extant policies and procedures, ensuring a clean environment for patient care, in accordance with the NHS National Specification of Cleaning Standards.

Mission Statement

We are a large practice with 16,500+ patients situated in Churchdown, a large village situated between Gloucester and Cheltenham and are proud to have been serving the area for over 100 years.

Our purpose is to work with our patients to promote the health of our growing community, by ensuring excellent patient care is delivered by a friendly, highly motivated and respected health care team.

 Our close-knit team is committed to offering high quality, safe and effective care with a focus on providing excellent patient access and continuity of care.

Generic Responsibilities

All staff at Churchdown Surgery have a duty to conform to the following:

Equality, Diversity & Inclusion

A good attitude and positive action towards EDI will create an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient

information and provide a confidential service.

Induction Training

On arrival at the practice all new personnel are to complete a practice induction programme; this is managed by the Training and Development Team.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete on-line mandatory training as directed by the Practice, as well as participating in face-to-face mandatory Practice Training.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at Churchdown Surgery must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.

Security

The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Professional Conduct

At Churchdown Surgery, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.

Leave

All personnel are entitled to take leave. Line managers are to ensure all of their staff are afforded the opportunity to take a minimum of 27 days leave each year, and should be encouraged to take all of their leave entitlement.

Primary Responsibilities

The following are the core responsibilities of the cleaner. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Ensure where applicable areas are:

• Vacuumed
• Damp mopped
• Damp dusted
• Glass and mirrors cleaned
• Tiled areas washed
• Painted surfaces cleaned

b. Safely empty and subsequently clean clinical and general waste bins, ensuring waste is placed in the appropriate receptacle
c. Adhere to the periodic cleaning schedule, ensuring all activities are completed
d. Use cleaning equipment in a safe and effective manner, adhering to manufacturer’s instructions
e. Replenish all consumable items (hand towels, toilet roll, hand soap etc.) as required
f. Adhere to the colour coding system for cleaning equipment at all times, seeking appropriate guidance if required
g. Ensure all cleaning materials are stored in a safe and secure manner, adhering to COSHH, H&S and other legislative acts and guidance
h. As required, undertake legionella flushing of systems within the practice
i. Report any faulty equipment to line management in a timely manner
j. Report any defects found during the cleaning process to line management in a timely manner

Secondary Responsibilities

In addition to the primary responsibilities, the cleaner may be requested to:

a. Support new members of staff as required
b. Support the practice team as requested with general tasks

The person specification for this role is detailed below:

Person Specification – Cleaner

Qualifications Essentia - E - Essential
                                        D - Desirable

Basic standard of general education E

City & Guilds Leve 2 or a related cleaning qualification D

Experience

Experience working with the general public E

Experience working in a healthcare setting D

Skills 

Effective communication skills (written and oral) E
Basic IT skills & ability to be trained in our systems E
Ability to work as a team member E
Good interpersonal skills E
Ability to follow policy and procedure E
Ability to effectively manage stock E

Personal Qualities

Polite and confident E
Flexible and cooperative E
Motivated E
High levels of integrity and loyalty E

Other requirements

Flexibility to work outside of core office hours E
Disclosure Barring Service (DBS) check E

This document may be amended following consultation with the post holder, to facilitate the development of the role, the Practice and the individual. All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the practice.

Please Click Apply Now and email your CV with a covering letter.