Customer Service Representative

What’s in it for you?

• Part time opportunity (18.75 hours per week/£30,000 pro rata) with the potential to go permanent in 2027
• Join a rapidly growing national distributor within a close-knit team
• A varied customer-facing role with exposure across the wider business
• Opportunity to develop skills in sales order processing, logistics, and customer care
• A stable, on-site position with day-to-day responsibility and ownership

Must haves

• Previous experience in a customer service or customer support role
• Strong phone manner with excellent verbal communication and active listening skills
• Confident using Microsoft Outlook, Excel, and Word
• Ability to multitask, prioritise workload, and manage time effectively
• Customer-focused mindset with adaptability to different personality types
• Proactive approach with a positive, solutions-driven attitude
• Comfortable working as part of a small, collaborative team
• Nice to haves
• Experience using Xero accounting software
• Familiarity with CRM systems and customer service practices
• Experience booking deliveries or working with logistics providers
• Confidence upselling products where appropriate

So, what will you be doing?

• Managing inbound and outbound customer calls in a timely and professional manner
• Taking customer orders over the phone and creating sales invoices using Xero
• Producing Excel order files for warehouse picking and dispatch
• Identifying customer needs, investigating issues, and providing effective solutions
• Handling enquiries, complaints, and order queries with customer satisfaction at the core
• Upselling products when appropriate and adding value to customer interactions
• Maintaining accurate records of customer conversations and account notes
• Working closely with internal teams to ensure service quality is prioritised
• Following agreed communication processes while remaining customer-focused

Helpful extras

• Strong organisational skills with attention to detail
• Confidence taking ownership of customer issues from start to finish

Interested? Send your CV to i2i Recruitment today! Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful.