ESR Self Service Administrator, Band 3

Job summary

ESR Self Service Administrator, Band 3 (22.5 hours a week)

The role is based at Beacon House, Gloucester Royal Hospital, working between Monday to Friday. We support hybrid working or job share as a flexible employer, with the expectation of on site working each week.

The proposed interview date is 5th September

Main duties of the job

The successful candidate will report directly to the ESR Self Service Deputy Manager and work alongside colleagues within Training Systems and the Workforce Information and Planning teams, utilising and supporting stakeholders with ESR functions.

On a day-to-day basis, the successful candidate will be responsible for maintaining hierarchy structures to enable managers to undertake ESR related activity, providing ongoing advice and support to managers and staff in the use of ESR. This includes processing email and telephone queries and regularly running reports to monitor usage of ESR functions.

In addition, as part of the ESR Self Service team, this post holder will be actively involved in the development and promotion of the services provided by the team.

The successful candidate must have excellent communication skills and a strong customer service focus, with the ability to demonstrate attention to detail and be able to work as part of a diverse and inclusive team. The ability to prioritise and manage your own workload is essential. Previous experience of working with systems and a solid knowledge of Microsoft packages would be an excellent foundation for taking on this role, however, full training will be given and a can-do attitude with a willingness to learn is just as important.

About us

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Details

Date posted

05 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year (pro rata if part time)

Contract

Permanent

Working pattern

Part-time

Reference number

318-25-T0564

Job locations

Gloucestershire Hospitals NHS Foundation Trust

Great Western Road

Gloucester

GL1 3NN

For further information and to apply, click on the APPLY BUTTON at the bottom of this advert, then click on CONTINUE to view the supporting documents or apply online.