Renal Medical Secretary, Band 3

Job summary

Renal Medical Secretary, Band 3 (20 hours a week)

The post-holder will provide an efficient, confidential and professional secretarial service to the medical staff and their supporting team. This will include administration and secretarial support to enable provision of patient care and speciality services. Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinicians. The post holder will be expected to work as part of the Renal Team but also support the secretarial team as needed.

Main duties of the job

- Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance or other patient contacts using digital dictation or via Dragon voice recognition.

- Highlighting to the clinical team any results, correspondence or patient queries that need response & taking action

- Ensuring incoming post and results is sorted, any appropriate action taken and passed to the clinician on a daily basis

- Ensuring that any vacant slots are fully utilised & acted upon, including informing Booking Office, to maximise capacity

- Review clinics to ensure patients have been booked appropriately. Identifying any issues to the clinician

- Booking investigations as requested by clinical team

- Deal with enquiries by letter/e-mail/telephone from patients, GP's, other hospitals, police, solicitors (via legal department), other consultants & management

- Carrying out regular review & administrative validation of the clinician's return outpatient wait list

- Support the achievement of Trust performance by "pulling" patients through their RTT pathway to minimise delays & breach, escalating potential capacity/other issues and solutions to the clinician, secretarial supervisor or AGM

- Ensure all clinic cancellations/alterations are dealt with efficiently & in line with the Trust's 8 week annual/study leave policy

- Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager.

About us

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.

As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Equality, Diversity and Inclusion is crucial to ensuring fairness, celebrating differences and creating environments where everyone feels valued and empowered to contribute.

To deliver the highest standard of care at Gloucestershire Hospitals, we foster an environment that promotes inclusivity, ensuring that both our staff can thrive and our patients receive services tailored to their needs.

Details

Date posted

19 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year (pa pro rata if part-time)

Contract

Permanent

Working pattern

Part-time

Reference number

318-26-T0184

Job locations

Gloucestershire Royal Hospital

Great Western Road

Gloucester

GL1 3NN

For further information and to apply, click on the APPLY BUTTON at the bottom of this advert, then click on CONTINUE to view the supporting documents or apply online.