Rheumatology Support Worker, Band 3

Job summary

We are looking to recruit a motivated and enthusiastic healthcare support worker to work with the Rheumatology Nursing team in an outpatient setting primarily triaging calls from the advice line. This is an exciting opportunity to work with the established nursing team contributing to the overall efficient and effective running of the department. The post holder will be required to communicate effectively with all levels of staff and deal sensitively with queries from patients. The department is a busy and expanding unit and the ability to be flexible and work under pressure is essential.

This is an excellent opportunity to enhance your skills in a specialist area in a friendly and supportive department. Are you ready to take the next step in your career? If so we want to hear from you.

Additional contract details: Initially a fixed term 18 months with option to review after.

Additional working pattern details: Over 5 days Monday- Friday

Main duties of the job

We are looking for an experienced healthcare support worker to join the Rheumatology nursing team. This is an outpatient service Monday- Friday with no unsocial hours. There may be a requirement to work at both Gloucester and Cheltenham main hospital sites.

Your main role will be to provide a friendly and welcoming first point of contact on the telephone. To triage calls, answer non clinical queries and recognise when to redirect and book patients for a nurse consultation. You may also be required to assist nurses with other aspects of the service such as group training and joint injections.

You should be organised, flexible, a team player and able to work under pressure.

About us

In Rheumatology we are an established but growing team of Consultants, Junior Doctors, Nurses , AHPs, secretaries and Admin. You will be working closely with a team of 5 specialist nurses and other members of the team in a friendly and supportive environment.

The trust is proud to be the main employer in Gloucestershire and among the top 10 trusts in the south west region.

Our trust values are

- We are Caring always showing kindness and concern for others

- We are Compassionate focusing on our relationships with others by listening respecting and valuing their experiences

- We are Inclusive ensuring everyone gets the care and support they need, regardless of identity or background

- We are Accountable taking personal responsibility for our actions, decisions and behaviours

Details

Date posted

18 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year (pa, pro rata if part-time)

Contract

Fixed term

Duration

18 months

Working pattern

Part-time

Reference number

318-26-T0116

Job locations

Gloucestershire Royal hospital

Great Western Road

Gloucester

GL1 3NN

For further information and to apply, click on the APPLY BUTTON at the bottom of this advert, then click on CONTINUE to view the supporting documents or apply online.