Job Details

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Patient Advisor

Stroud

We are recruiting for a Part time Patient Advisor for a busy GP Practice in Stroud Town Centre.

Previous experience of working in a GP surgery is desirable but not essential, an example of other suitable experience would be of working in a high-pressured telephone and customer facing role.

Must also be flexible to cover holidays and sickness absence.

22.5 hours per week to be worked as follows:

• Mondays 1300 – 1830
• Thursdays 0830 – 1600 (with ½ hour lunch break)
• Fridays  0800 – 1830 (with ½ hour lunch break)

The qualifications and experience requirements for the role are shown in the Job Description/Person Specification.

Advert may close early if several suitable applications are received.

PATIENT ADVISOR JOB DESCRIPTION
JOB TITLE: PATIENT ADVISOR

REPORTS TO: PRACTICE MANAGER/ASSISTANT PRACTICE MANAGER/SENIOR PATIENT
ADVISOR
HOURS:  22.5 Hours per week

Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional
in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to
patients and other visitors, either in person or via the telephone

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors
to the Practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior
appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking
temporary cover and ensure procedures are completed.
• Ensure that all new patients are registered onto the computer system promptly and accurately
• Receive and make telephone calls as required.  Divert calls and take messages, ensuring
accuracy of detail and prompt appropriate delivery.
• Advise patients of relevant charges for private (non-General Medical Services) services, accept
payment and issue receipts for same.
• Enter patient information on to the computer as required.
• Undertake any other additional duties appropriate to the post as requested by the Partners or
the Practice Manager.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.   They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers.  They may also have access to information relating to the Practice as a business organisation.  All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

• The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:
• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues,
to include:

• Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part
of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:
The post-holder should recognize the importance of effective communication within the team
and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise people’s needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Please click on Apply Now.

Closing date for applications: Monday 28th October

Salary: S£11.67 per hour depending on experience. Eligible to join the NHS pension scheme.

Hours Per Week: 22.5

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