Visitor Centre and Admissions Seasonal Staff x2

Do you thrive in busy, guest facing environments? Ready to deliver friendly, helpful service from the moment visitors arrive? Then we’d love to hear from you.

Sudeley Castle & Gardens are looking for two Visitor Centre and Admissions Seasonal Staff to
welcome every guest at the Visitor Centre, and to work within the Castle’s shop to ensure it is
well presented, stock levels are maintained, and income generation opportunities are maximised.

The successful candidate will be responsible for:

• Supporting the guest journey throughout their visit from a welcoming entrance to gathering feedback at the point of exit to help enhance future experiences
• Handling payments for admissions, events, and all retail purchases within the Visitor Centre
• Providing guests with clear information on directions, food and drink options, disabled accessibility, toilet facilities, annual pass questions and other visitor enquiries
• Providing a warm welcome to group tours and coach parties at the Visitor Centre and ensuring their payments are processed smoothly and efficiently
• Ensuring the Visitor Centre is presented at a high standard of cleanliness, all items are priced appropriately, handling stock with care and checking all stock on arrival
• Working with the Site Duty Manager to respond to incidents, providing first aid support and fulfilling fire warden duties

The successful candidate will have:

• Experience of working in a busy, customer facing hospitality role, with the ability to provide friendly, efficient service during peak periods
• A keen eye for detail, excellent organisation, and a consistently presentable, professional manner
• The ability in multitasking and managing multiple priorities while staying resilient
• Strong communication skills, demonstrating professionalism and reliability

Please note, this role is offered on a seasonal contract, requiring the successful candidate to
work flexibly following a rota between March and November 2026.

For full Job Description and Person Specification/to apply, please contact us by clicking on Apply Now. Please send a CV & covering letter detailing how you meet our requirements.