Health Care Assistant/Phlebotomist

Culverhay Surgery is looking for an enthusiastic Health Care Assistant/Phlebotomist to join our established and supportive team at Culverhay Surgery in Wotton under Edge.

Working under the direct supervision of our practice nurses and strictly in accordance with specific practice guidelines and protocols, you will assist the practice clinical team in the provision and delivery of patient care, including health checks, ECGs, phlebotomy, flu vaccinations, spirometry, Support to Stop Smoking clinics and chaperoning duties.  

JOB DESCRIPTION

Job Title Health Care Assistant / Phlebotomist
Line Manager Lead Nurse
Accountable to Managing Partner
Hours 21 hours per week

• Tuesday 7.30am – 3.00pm,
• Wednesday 8.00am – 1.30pm 
• Friday 8.00am – 4.00pm.

Job Summary

Working under the direct supervision of the senior practice nurse and strictly in
accordance with specific practice guidelines and protocols, the healthcare
assistant will assist the practice clinical team in the provision and delivery of
prescribed programmes of patient care.

Duties and responsibilities include:

• Health checks
• ECG recording
• Phlebotomy
• Flu vaccinations
• Spirometry
• Support to Stop Smoking Clinics
• Chaperoning duties
• Processing and management of laboratory samples requested by GPs/nurses
• Send surgical equipment to CSSD. Check equipment back in.
• Vaccine/cold chain storage, monitoring and recording
• Surgical equipment and vaccine re-stocking and stock rotation
• Clearing and re-stocking consulting rooms
• Preparing and maintaining environments and equipment before, during and after patient
• care interventions, including assisting GPs during the performance of minor operations
• Assisting in the assessment and surveillance of patients’ health and well-being
• Undertaking specific clinical activities for named patients that have been delegated and
• taught specifically in relation to that individual
• Helping to raise awareness of health and well-being and how it can be promoted
• Assisting with the collection and collation of data on needs related to health and well-being

All staff at Culverhay Surgery have a duty to conform to the following:

Equality, Diversity & Inclusion

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it
improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions
about their treatment and care. They can expect to be treated with dignity and respect and will not
be discriminated against on any grounds including age, disability, gender reassignment, marriage
and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Patients have a responsibility to treat other patients and our staff with dignity and respect.
Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to
work in an environment where diversity is valued and equality of opportunity is promoted. Staff will
not be discriminated against on any grounds including age, disability, gender reassignment,
marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual
orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with
dignity and respect.

Safeguarding

We are committed to safeguarding and promoting the welfare of adults, children and young people
with care and support needs, and expect all staff and volunteers to share this commitment.

This role is subject to an enhanced DBS check, and is exempt from the Rehabilitation of Offenders
Act 1974. All staff are required to comply with the practice’s internal safeguarding policies and
procedures.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities to for staff to maintain their
health, well-being and safety. You have a duty to take reasonable care of health and safety at work
for you, your team and others, and to cooperate with employers to ensure compliance with health
and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974,
Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace)
Regulations 1999 and other statutory legislation.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and
permit us to collect and retain sensitive information relating to their health and other matters,
pertaining to their care. They do so in confidence and have a right to expect all staff will respect
their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are
to be met and the trust of our patients is to be retained that all staff protect patient information and
provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of
what they do, but how they achieve it. By continually re-examining our processes, we will be able to
develop and improve the overall effectiveness of the way we work. The responsibility for this rests
with everyone working within the practice to look for opportunities to improve quality and share good
practice.

This practice continually strives to improve work processes which deliver health care with improved
results across all areas of our service provision. We promote a culture of continuous improvement,
where everyone counts and staff are permitted to make suggestions and contributions to improve
our service delivery and enhance patient care.

Induction Training

On arrival at the practice all personnel are to complete a practice induction programme; this is
managed by Practice Manager.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped
with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will
be required to partake and complete mandatory training as directed by the training coordinator, as
well as participating in the practice training programme. Staff will also be permitted (subject to
approval) to undertake external training courses which will enhance their knowledge and skills,
progress their career and ultimately, enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in
multidisciplinary environments. Effective communication is essential and all staff must ensure they
communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at Culverhay Surgery must adhere to the information contained with practice policies and
regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed
information during the induction process regarding policy and procedure.

Security

The security of the practice is the responsibility of all personnel. Staff must ensure they remain
vigilant at all times and report any suspicious activity immediately to their line manager. Under no
circumstances are staff to share the codes for the door locks to anyone and are to ensure that
restricted areas remain effectively secured.

You should understand that this is a description of the job as it is presently constituted. Whilst this
job description sets out the duties which such a job normally entails, you should appreciate that this
is not to be regarded as exhaustive. You should further understand that job titles and job
descriptions may be amended by the employer, and that employees may be called upon to carry out
additional or other duties as may reasonably be required by the employer. Furthermore, it is the
practice of the employer periodically to examine and review job descriptions to ensure that they continue to relate to the job which is being performed. In addition, the employer, during such examination or review, may consider that changed must be made to the job descriptions. Whilst there will be consultation on such issues, employees should understand that, if agreement cannot  be reached, then the employer reserves the right to make changes to job descriptions where it considers such necessary.

Please email your CV and covering letter outlining why you are interested in the vacancy to Caroline Pearmain, Managing Partner, Culverhay Surgery by clicking on Apply Now.