Business Administration Apprenticeship

Job summary

An exciting opportunity will be available for an Apprentice Business Administrator in Oncology.

The Apprentice will support the work of the Gloucestershire Oncology Department at Cheltenham General Hospital.

The role supports the administration team to deliver excellent patient care for our service line.

The teams across the service line consist of Medical Secretaries, Booking Teams, Clerical Officers and Receptionists. The post-holder will report directly to the Lead Receptionist//Clerical Officer and Admin Manager in the Department.

The team provides a detailed and customer focused administrative service, with strong technical support across a variety of systems used tosupport administration processes at the Trust.

The Apprentice will be given training in all areas including IT systems and will having ongoing supervision and support in order to become an effective team member.

The Apprentice will spend time in each area of the department and service line, to gain a wide range of skill development and provide administration support.

The successful applicant will receive Induction and training appropriate to the activities he or she will undertake, and following this induction period will be enrolled to the Level 3 Business Administration Apprenticeship with our Training Provider.

Main duties of the job

To undertake training as required and agreed with the mentor, supervisor and external assessor, and complete competencies relevant to the work area / department.

To support and gain experience within the following admin duties:

- Reception duties include meeting and greeting patients with a warm and welcoming attitude

- Registering new patients

- Data entry tasks

- Pulling and filing clinic notes

- Archiving hospital notes

- Taking / making telephone calls which will include dialogue with hospital colleagues and patients

- Accurate message taking and delivery to relevant personnel

- Prepping of on-line patient records

- Collecting and prepping of patient case-notes as required

- Producing clinic lists for clinicians

- Scanning of documents and on-line filing

- Processing incoming and outgoing correspondence

- Training in reception desk duties

- Audio typing of dictated letters and processing of actions within dictations

- Processing of voice recognition software for the purpose of clinic letters

- Taking minutes of meetings and distributing accordingly

- Archiving of health records and documents

- Attending and participating in team meetings

- Daily use of the in-house computer programmes

The Apprentice will also be expected to undertake any appropriate duties or tasks commensurate with the role, as required by the supervisor or manager.

About us

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region.

By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Details

Date posted

12 June 2026

Pay scheme

Other

Salary

£15,600 a year (pa pro rata if part-time)

Contract

Apprenticeship

Duration

21 months

Working pattern

Full-time

Reference number

318-26-T0390

Job locations

Oncology Centre CGH

Sandford Road

Cheltenham

GL53 7AN

United Kingdom

For further information and to apply, click on the APPLY BUTTON at the bottom of this advert, then click on CONTINUE to view the supporting documents or apply online.