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Contact Information:
Energy Monkey Ltd
Unit 2
Huntley Business Park
Gloucester
Gloucestershire
GL19 3FF
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Customer Services Executive
Huntley, Gloucestershire
Job Description
Energy Monkey Ltd is a leading renewable energy specialist and distributor for several big brands in the industry. We are built on a reputation of excellent customer service and technical support with specialist product knowledge in the renewable energy market.
We have an excellent opportunity for a full time Customer Services Executive to join our professional team.
We are seeking an enthusiastic, hardworking and reliable employee to join our small team on a permanent basis. The successful candidate will have excellent communication and organisational skills, a keen eye for details and be process driven. Working with the Technical Sales Manager you will be responsible for the end to end customer experience, handling all incoming calls and emails and welcoming customers into the shop. You will work closely with the Technical Sales Manager and Trade Sales Manager to ensure that orders are processed in a timely manner.
Day to day, you will:
- Be the first point of contact for incoming telephone enquiries from customers – providing an excellent customer experience at all times
- Answer all incoming calls
- Sending Order Acknowledgement to customers
- Advise and prepare quotations for customers on basic products
- Enter and process incoming orders
- Make outbound calls to chase up outstanding quotes
- To assist the Technical Sales Manager, by booking appointments into the diary and then following these up
- Complete all the necessary administration in relation to the sales processes
- Undertaking any other duties as reasonably requested by the manager or supervisor.
Energy Monkey Ltd is a progressive, family run company and has an energetic team with determination and drive, we are looking for someone who can be fun but focused.
We invest in you and your career from day one, and as part of the role, you will be technically trained to the highest possible level by an industry specialist, which could lead to better opportunities within the company in the future.
We are looking for someone who:
- Has an interest in the renewable energy industry and desire to learn more about the industry
- Is outgoing and presentable with the ability to instantly build rapport
- Is down-to-earth, our customers don’t want to hear corporate jargon and neither do we
- Has a sense of ownership and pride in performance and its impact on the success of the company
- Is not afraid of working overtime if and when needed
- Is professional in a client facing role, smart in appearance (uniform provided)
- Has strong collaboration skills, with the ability to work independently
Benefits:
- Free On-site parking
- Pension
- 21 days holiday (not including public holidays)
- Company events
- Opportunities to progress and for further career development
To apply please send your CV by clicking on Apply Now.
Salary: £22,000 - £24,000 per annum (dependant on experience)
Hours Per Week: Permanent, Full-Time Permanent, Full-Time
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