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Trainee Welfare Benefits Caseworker: Macmillan & Oncology Unit

Gloucester

About North & West Gloucestershire Citizens Advice

Each local Citizens Advice office is an independent charity. At North and West
Gloucestershire Citizens Advice we provide quality assured advice and information
services across Gloucester, Cheltenham, Tewkesbury, Forest of Dean, and the
surrounding area.

Our advice is free, confidential, independent and impartial. We also use our first-hand
knowledge of the problems our clients are facing to campaign for changes to policy and
practices that affect their lives.

We have triage and drop-in sessions across Gloucestershire, working in partnership with
the local authority and other voluntary agencies. Our telephone Adviceline is open every
week day for general advice and our specialist projects provide casework in Debt,
Welfare Benefits and Housing. We have a team of 43 paid staff and a workforce of
enthusiastic, dedicated volunteers. We have access to a wealth of resources as part of
our membership agreement with Citizens Advice including an up-to-date information
system, and national referral units for complex case support and advice.

We are constantly striving to improve our service and current priorities are to help more
clients to resolve their problems at the first point of contact, to enable more people to
use digital resources and to make it easier and quicker for people to access our help.

We value diversity and promote equality and would welcome suitably qualified
people with disabilities and minority ethnic applicants as these groups are underrepresented in our workforce.

The role:

There are two roles available:

• Macmillan Welfare Benefits: 22.5 hours
• Oncology Unit Caseworker: 15 hours

Alternatively, these roles can be combined as a full-time post (37 hours). They have the
same job description but are located in different hospitals.

We are seeking a motivated, organised trainee or qualified Welfare Benefits Caseworker
to join our dynamic, growing Macmillan Welfare Rights and Oncology Team.

As a trainee Benefits Adviser, you will be working towards providing a holistic, benefits
advice service through telephone calls, face to face appointments and home visits. You
will be following the Citizens Advice Generalist Certificate in Advice pathway through a
combination of face to face training sessions, e-learning and on-job training. With
training and support you will be providing clients with the support they need to navigate
and apply for benefits within the Department for Work and Pensions (DWP), including
assisting clients with making applications & challenging decisions that are incorrect and
as well as looking at other sources of financial help.

The successful applicant may be asked to work across our sites at Gloucester and
Cheltenham as needed. Some Home Working is also an option with this role. You must
have access to a car and a full driving licence for this role as it will involve travel to
support clients in their own homes or at outreach centres.

The Person

Are you looking for an opportunity to learn new skills and provide an essential service in
your community or do you have transferable skills and life experience that you would like
to convert into a truly worthwhile new career? Come and join our dedicated Health
Projects Team within North and West Gloucestershire Citizens Advice.

The rewards

We offer a salary of £24,200 pro rata per annum. The benefits caseworker pay scale
rises to £26,200 after completion of initial training then £28,200 once benefits
caseworker competence is met.

Training is through our nationally recognised Citizens Advice Generalist Certificate in
Advice.

27 days annual leave, plus bank holidays and additional days between Christmas and
New Year. Additional birthday leave is provided plus 7% pension contribution after
completion of probation period.

We value wellbeing and have an Employee Assistance Scheme.

The selection process:

Please click on Apply now to view the full Job Description and complete an online application. Click on Macmillan Welfare Benefits Caseworker & Oncology Unit Caseworker. Send your completed application to via the email address to the right of this advert. Your employment
history will be reviewed, but your application will be marked against the person
specification so please ensure you provide examples of how you meet each point.

Please see details to the right of this advert if you have any questions.

Closing date: assessing applications as they come in and will close when suitable
candidate(s) applies. 

Apply Now

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