Apprentice Ward Clerk

Job summary

An exciting opportunity will be available for an Apprentice Ward Clerk within the Ward Clerk Team.

The Apprentice will support the work of the Gloucestershire Ward Clerk Team (Adult inpatients ) at Gloucestershire Royal Hospital and Cheltenham General Hospital.

The role supports the administration team to deliver excellent patient care for our service line.

To provide clerical and reception cover for the ward, administration and clerical support to the Ward Manger/Nurse in Charge and to enter and maintain patient demographic data and ward/consultant status.

The team provides a detailed and customer focused administrative service, with strong technical support across a variety of systems used tosupport administration processes at the Trust.

The Apprentice will be given training in all areas including IT systems and will having ongoing supervision and support in order to become an effective team member.

The Apprentice will spend time in each area of the department and service line, to gain a wide range of skill development and provide administration support.

The successful applicant will receive Induction and training appropriate to the activities he or she will undertake, and following this induction period will be enrolled to the Level 3 Business Administration Apprenticeship with our Training Provider.

Additional working pattern details: Monday, Tuesday, Thursday, Friday 08:00 - 16:00

Main duties of the job

To undertake training as required and agreed with mentor, supervisor and external assessor, and complete competencies relevant to the work area . To support and gain experience within the following admin duties;

- Provide a friendly, professional welcome for the ward, responding to patient, staff and visitor requests appropriately.

- Analyse and deal with routine non-clinical problems, following Trust policy and using own initiative to ensure seamless support service in the clinical area enabling staff to perform in their own roles effectively.

- Receive queries, both in person and on the telephone and manage appropriately

- Assist ward nurses with discharge process e.g. Updating Trakcare and transport bookings

- Obtain notes,, ensuring clinical staff have access to essential information in a timely fashion.

- Filing of all patient documentation generated on the ward, ensuring that notes are up to date and accurate when used by Clinicians.

- Tracing all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need, maintaining data protection and confidentiality according to Trust protocol and procedure.

- Arrange routine and emergency transport to prevent unnecessary delays in patient flow.

The Apprentice will also be expected to undertake any appropriate duties or tasks commensurate with the role, as required by the supervisor or manager.

About us

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region.

By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Details

Date posted

24 July 2026

Pay scheme

Other

Salary

£15,600 a year (pa pro rata if part-time)

Contract

Apprenticeship

Duration

22 months

Working pattern

Part-time

Reference number

318-26-T0492

Job locations

Gloucestershire Hospitals Foundation Trust

Gloucestershire

GL1 3NN

United Kingdom

For further information and to apply, click on the APPLY BUTTON at the bottom of this advert, then click on CONTINUE to view the supporting documents or apply online.