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NHS Avon & Wiltshire Mental Health Partnership Trust
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Band 3 Clinical Services Administrator - S.Glos - C9342-25-0544
Kingswood
Job summary
We are looking to appoint a highly motivated, enthusiastic, flexible and resourceful individual with experience and/or an interest in working to support with service users accessing mental health services.
South Gloucestershire Psychological Therapy Service (PTS) is an established and supportive service with excellent relationships across teams. This is an exciting job opportunity for you to develop your career and to take on new challenges in an ever-changing environment. There may be scope for increasing hours in the future. The successful applicant will work from our Kingswood base, BS15.
The post holder will work closely with the other administrators (involving some phone cross cover) and will report to the Lead Admin and Head of Psychological Therapies. They will also support the Therapists to ensure the service meets service user outcomes, its key performance indicators and key stakeholder requirements.
We are looking for a reliable and organised individual with proven administration & secretarial skills, who is fully competent in the use of Microsoft Office, Excel and diary management with a warm and friendly telephone manner, experience of typing, notetaking and enjoy being a team player.
Please note - this vacancy is not eligible for a sponsorship.
Main duties of the job
To provide comprehensive administration and secretarial support to multidisciplinary teams, wards or departments including named medical staff, junior medical staff and the system-wide multi-disciplinary team.
This will include being the first point of contact for that team, and could involve duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls.
There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. They will possess excellent working knowledge of all Microsoft Office systems including Word and Excel.
The post holder will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system (Rio).
The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to be able to work within a team effectively and share work streams where appropriate.
The post holder will be key in arranging meetings, taking formal minutes and keeping appropriate records on the most up to date templates. Their work is managed rather than supervised and they are accountable for their own actions - supervisor is available for reference but generally, they will manage their own workload.
About us
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Details
Date posted
09 June 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,625 to £25,674 a year pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
342-SGLOS031-0625
Job locations
Kingswood Civic Centre
High Street
Kingswood
BS15 9TR
Closing date for applications: 23-06-2025
Salary: £24,625 to £25,674 a year
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