Private Patient Coordinator

Department: Private Patient Office

Hours per week: 37.5hrs per week, Monday to Friday 08:30am to 4:30pm

Reports to: Business Development Manager

Contract: Permanent

About the role

Join a dynamic and growing private healthcare team

We are seeking a highly organised and proactive Private Patient Coordinator to support the smooth delivery of private patient services across outpatient appointments, planned admissions, and day case procedures.

This is an excellent opportunity for an experienced administrator or coordinator who thrives in a fast-paced environment and enjoys managing complex scheduling, stakeholder coordination, and operational processes within a professional healthcare setting.

The successful candidate will play a pivotal role in ensuring an efficient and seamless patient journey while working closely with consultants, clinical teams, medical secretaries, and senior stakeholders.

About the Trust

Tetbury Hospital is an independent healthcare provider in the heart of the Cotswolds providing an established day surgery service to patients who choose to have their NHS or private patient care at Tetbury. The hospital is highly regarded by our visiting consulting body who provide a wide range of
specialities including ophthalmology, general and gynaecological surgery. The hospital delivers NHS and private patient services across our outpatient department and day surgery unit. Tetbury Hospital is a respected partner in the Gloucestershire health and care system and valued by staff and patients
for the high quality, personalised care that we are proud to offer.

What You Will Be Doing

 Coordinating private patient appointments, admissions, diagnostic tests, and pre-operative assessments.
 Managing patient pathways efficiently from initial enquiry through to admission and follow-up activity.
 Acting as a key liaison between consultants, clinical teams, medical secretaries, and internal departments.
 Managing high-volume email and telephone enquiries with professionalism and accuracy.
 Maintaining confidential patient information and accurate records across relevant systems.
 Supporting operational efficiency by monitoring activity, maintaining schedules, and ensuring documentation is prepared within required deadlines.
 Processing private patient payments and liaising with finance teams regarding procedure pricing and package information.
 Supporting service development initiatives and process improvements alongside the Business Development Manager.
 Producing activity updates and supporting reporting on patient conversion and service performance trends.

What We’re Looking For
 Strong administrative and coordination experience, ideally within healthcare or a fast-paced professional environment.
 Excellent organisational skills with the ability to manage multiple priorities effectively.
 Confident communicator with the ability to build positive working relationships across multidisciplinary teams.
 High level of professionalism, discretion, and attention to detail.
 Ability to work independently, use initiative, and problem-solve proactively.
 Strong IT and systems experience with excellent written communication skills.

Why Join Us?
 Opportunity to work within a professional and growing private healthcare service.
 Varied and fast-paced role with exposure to senior stakeholders and operational management.
 Collaborative team environment with opportunities to contribute to service improvement and development.

Benefits
 Opportunity to work within a professional and growing private healthcare service.
 Varied and fast-paced role with exposure to senior stakeholders and operational management.
 Collaborative team environment with opportunities to contribute to service improvement and development.
 Salaries in line with the NHS Agenda for Change
 A starting allowance of 27 days holiday plus bank holidays, rising to 33 after 10 years service.

 Discounts at over 15,000 retailers with a Blue Light Card
 Free car parking for all staff.
 Continuation of the NHS pension scheme (if already enrolled) or enrolment into the Tetbury Hospital Trust Pension Scheme.

Please click on Apply Now to complete an online application and to view supporting documents.