Private Patient Coordinator

Department: Private Patient Office

Hours per week: 37.5hrs per week, Monday to Friday 08:30am to 4:30pm

Reports to: Business Development Manager

Contract: Permanent

About the role

Are you passionate about delivering high quality patient centred care in a well-equipped and established hospital. An exciting opportunity has arisen in the private patient department, for a Private Patient Co- ordinator on a permanent basis for 37.5 hours per week, Monday to Friday 08:30am to 4:30pm. Tetbury Hospital is rated good by the Care Quality Commission and comprises of a well-equipped theatre and purpose-built procedure room, outpatient department, minor injuries and illness unit and X-ray department. You will be delivering exemplary customer service across the private patient journey, working with compassionate teams who are committed to our vision: Always striving to deliver clinical excellence and outstanding patient care.

About the Trust

Tetbury Hospital is an independent healthcare provider in the heart of the Cotswolds providing an established day surgery service to patients who choose to have their NHS or private patient care at Tetbury. The hospital is highly regarded by our visiting consulting body who provide a wide range of specialities including ophthalmology, general and gynaecological surgery. The hospital delivers NHS and private patient services across our outpatient department and day surgery unit.

Tetbury Hospital is a respected partner in the Gloucestershire health and care system and valued by staff and patients for the high quality,  personalised care that we are proud to offer.

Benefits

• Competitive rate of pay
• Enrolment into pension scheme or continuation of NHS pension scheme
• Professional development and progression opportunities
• Flexible approach to working patterns
• Staff bonus scheme

About You

The ideal candidate for this role will have:

• Excellent communication and interpersonal skills
• Competent in all Microsoft office packages
• Ability to use initiative to work independently and also work as part of a team
• Excellent planning and organising skills, juggling multiple tasks and deadlines
• A flexible approach to work, and a positive attitude

Job Summary:

To provide an exemplary private patient-focused service to support patients in booking their private healthcare appointments and day case surgery, to ensure planned admissions are managed effectively and efficiently. The post holder will be required to work independently using initiative and apply a high degree of confidentiality to their work.

Principle Duties:

1. Communication/Customer Service and Team Working

• Excellent verbal communication skills, using tact, discretion, empathy, andnsensitivity to private patients.
• Communicate with staff, consultants, medical secretaries, private patients, and relatives at all levels in an appropriate manner, both in person and on the telephone, ensuring they receive a responsive and supportive service at all times.
• Provide a complete administrative service to the Private Patient department.
• To present a positive image by always being welcoming and maintaining a professional attitude.

2. Planning and Organising

• Prioritise telephone calls and email enquiries and action as necessary.
• Ensure all private patient notes are prepped and distributed to relevant departments in a timely manner.
• Co-ordinate private patient appointments and admissions with consultants, medical secretaries, and departmental teams.
• Organise tests and pre-operative assessments. To maintain a record of all private patient’s appointments and admissions.
• Work with the Business Development Manager to develop processes to refine the private patient service.
• Prioritise and organise own workload to meet the needs of the private patient service.

3. Administration

• Store confidential information onto relevant computer systems
• Manage and maintain email inbox efficiently, responding to private patient enquiries, medical secretaries, consultants and staff teams.
• Open and action post as required
• Liaise with the Accounts Department regarding package prices for Private Patient procedures.
• Take payments from private patients wishing to pay for private healthcare services, over the telephone or in person.
• Ensure an efficient private patient notes filing system is maintained.
• Provide the Business Development Manager with information regarding key trends and conversion from outpatient to theatre.
• Any other responsibilities as reasonably directed by the Line Manager.

Confidentiality

As an employee you have a responsibility to maintain the confidentiality of any confidential information which comes into your possession regarding patients, employees or any other business relating to the Tetbury Hospital Trust.

Your attention is drawn to the confidential nature of information collected within the health service. The unauthorised use or disclosure of patient or other personal information is a dismissible offence and in the case of computerised information could result in a prosecution for an offence or action for civil damages under the Data Protection Act.

Health & Safety

As an employee you have a responsibility to abide by all of the safety practices and codes provided by the Trust and have an equal responsibility with management for maintaining safe working practices for the health and safety of yourself and others.

Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974), and associated legislation, to maintain a safe working environment for both staff and visitors.

All employees must comply with the Trust Infection Control Policy. All employees must attend infection control training

Quality Assurance

As an employee of the Trust you are a member of an organisation that endeavours to provide the highest quality of service to our patients. You are an ambassador of the organisation and, as such, are required to ensure that high standards are maintained at all times.

Equal Opportunities

As an employee you have a responsibility to ensure that all people that you have contact with during the course of your employment, including patients, relatives and staff are treated equally in line with the Trust’s Equal Opportunities Policy.

Risk Management

You have a responsibility for the identification of all risk which have a potential adverse affect on the Trust’s ability to maintain quality of care and the safety of patients, staff and visitors, and for the taking of positive action to eliminate or reduce these.

General Notes

The duties outlined in this role specification serve as a guide to the current and major responsibilities of the post. The duties and obligations associated with the post will inevitably vary and develop and the role specification will be reviewed on a regular basis. Changes will be subject to consultation with the postholder.

Please click on Apply Now to complete an online application and to view supporting documents.