Job Details
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Contact Information:
i2i Recruitment Consultancy
2 Rockfield Business Park
Old Station Drive
Leckhampton
Cheltenham
Gloucestershire
GL53 0AN
Tel: 01242771021
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Customer Service & Claims Advisor - CAT
Tewkesbury
Customer Service & Claims Advisor
Tewkesbury
£25,000
An opportunity to work for one of the UK’s top Insurers at their Tewkesbury HQ. This client offers unrivalled career prospects and a fantastic, social, team culture
What’s in it for you?
- Professional development & career opportunity | 25 days holiday + bank holidays | Friendly, collaborative team culture + bring your dog to the office | Competitive pension | Perkbox | Free breakfast delivered every morning to the office
Must Have’s
- Previous experience of dealing with customers ideally via telephone
- Excellent verbal and written communication skills
- High attention to detail and ability to maintain accurate records
- Ability to communicate effectively with customers and internal teams
Nice to Have’s
- Previous Claims or Insurance experience
- Understanding of data protection and customer data compliance
- Track record of achieving KPIs and customer satisfaction metrics
So, what will you be doing?
- Communicating with customers across various channels, delivering high-quality service
- Managing customer claims at the initial notification stage and escalating when necessary
- Supporting the customer service team leader with process improvements
- Maintaining clear, compliant, and timely records across internal databases
- Ensuring data protection standards are met in all customer interactions
Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.
We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.
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