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Customer and Events Support Administrator

Cirencester

Department: Transformation Directorate
Responsible to: Executive Transformation Director
Location: Royal Agricultural University Alliston Centre
Relationships with:
Internally: Transformation team (including CPD, Farm 491 and Growth Hub), Vice Chancellors
Executive Group (VCEG) Vice Chancellors Advisory Group (VCAG) Professional Services and
Academic Teams, Royal Agricultural University Students Union.
Externally: UK and international Stakeholders, including current members, tenants

Purpose

Working as a member of the Executive Transformation Team the post holder will work to support the
coordinated delivery of key change and strategic projects, whilst supporting the day to day running of
the Alliston Centre and Trent Lodge. These spaces are home to Farm 491, The Cirencester Growth
Hub, Continuing Professional Development (CPD) and Executive Education and sit alongside the
University’s proposed Innovation Village @ The RAU. The role also contributes to promoting RAU’s
commercial and academic initiatives supporting excellent customer experience and operational
efficiency across a dynamic and collaborative environment.

Key Responsibilities

1. Provide administrative and operational support to the Directorate, assisting the
Transformation Director, Strategic Project Manager(s) and wider team in achieving their
goals and objectives.
2. Undertake all general reception duties at the Alliston Centre, fostering and building a rapport
with members and customers, ensuring that customer service and satisfaction are
consistently prioritised
3. Ensure that all facilities in the Alliston Centre and Trent Lodge are maintained to a high standard

4. Assist with all event booking, co-ordination and delivery including room set up and break
down. Support the collection and collation of event feedback to inform an improvement
strategy.
5. Be familiar with the current offerings of the teams to support commercial business growth.
6. Handle all enquiries, support promotional activities and signpost enquirers to the appropriate
team or resources.
7. Work closely with members, tenants and guests to manage and resolve any queries that
may arise.
8. Develop strong working relationships with the wider University teams to support and
develop operational delivery.
9. Perform show-rounds for potential customers and visitors.
10. Undertake such other reasonable tasks and responsibilities commensurate with the role as
assigned by the line manager.

General responsibilities:

• The University is committed to equality of opportunity. All staff are required to comply with current legislation, University policies and good practice guidance.
• All staff are required to act in a way that safeguards the health and wellbeing of children and vulnerable adults at all times. The post holder must be familiar with and adhere to appropriate safeguarding policies and guidance and participate in related mandatory/statutory training.
• Managers have a responsibility to ensure their team members understand their individual responsibilities with regard to safeguarding children and vulnerable adults.
• All staff are required to participate in the University appraisal process and should ensure they are familiar with the process and plan time to prepare for their appraisal. Following the appraisal, staff are expected to undertake in any necessary learning and development and work towards the objectives that have been set.
• The University expects staff to attend any training designated as mandatory and to undertake learning and development activities to support their role. Managers must facilitate learning  and development within their teams.
• It is a condition of employment that staff will not disclose any information obtained in the course of their duties other than to those entitled to receive it. The post holder must ensure that the confidentiality of personal data remains secure and that restricted information or highly restricted information to which they have access remains confidential during and after their employment at Royal Agricultural University. All staff must undergo appropriate data protection training as required.
• All absence from work must be reported in accordance with the University’s absence procedures and recorded on iTrent.
• The University acknowledges its responsibility to provide a safe, smoke free environment, to its employees, service users and visitors. It is the policy of the University not to allow smoking on University premises other than in specifically designated areas.

University Values

As a University we have chosen five values to underpin our learning community. These are the values
which we will all work by and for which we want the RAU to be known.

We are:

• Collaborative - we believe in the power of working together. We are stronger as a community of practice - inspiring each other, identifying shared goals, and providing reciprocal support leads to greater success.
• Open-Minded - we are receptive to new ideas and we value the diversity of experiences and skills. We are committed to listening to everyone across the RAU community.
• Resourceful - we adopt creative approaches to achieve our goals while setting higher standards, promoting professionalism and sustainability.
• Responsible - individually and collectively we take accountability for our actions working with integrity to achieve the highest ethical standards.
• Inclusive - we acknowledge the fundamental value and dignity of all individuals and are committed to maintaining an environment that seeks to eliminate all forms of discrimination and respects diverse traditions, heritages, and experiences.

Full job description, further information and an application form are available from our website by clicking on the Apply Now button.

Please send completed application forms via the details to the right of this advert.

Closing date for applications: 17 July 2025 with Interviews on: 30 July 2025.

Salary: Grade 4: £23,881 - £26,881 per annum

Hours Per Week: Permanent, Full Time 35 hours per week

Apply Now

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