Job Details

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Customer Manager (Fixed Term Contract)

South West, Gloucestershire, Rosehill - Hybrid

The Customer Manager will build and maintain professional customer relationships, identifying value-based solutions to fit the needs of the business and deliver targeted revenue for a portfolio of accounts within an assigned segment. With support from relevant stakeholders across UCAS, the Customer Manager will sell cross channel marketing solutions, events and insight that deliver high quality results for their portfolio of clients. This
customer facing role will provide support and advice to both new and existing customers, with the objective of maintaining existing revenue streams and upselling new and existing services.

Key accountabilities:

• Deliver a revenue target by executing a customer focussed sales plan working with core and foundation
  level customers.

• Maintaining existing, long-term relationships with Clients and developing relationships with key decision makers.

• Identifying additional media opportunities with existing Clients, within a defined Client portfolio or sector and look for new client opportunities.

• Recommending the best media andmarketing solutions, within a Client budget and working to deadlines
  for multiple campaigns, across multiple channels, such as on and offsite display, Paid Media (Facebook,
  Instagram, Google, and Snapchat), email, SMS, Direct Mail, events.

For full job description, please see role profile attached.

Skills, qualifications, and experience

• Demonstrable experience in working within a relationship, campaign management, marketing or sales environment.

• Proven ability to embrace and adapt to change in a fast-moving environment.

• Strong skillset in the various marketing, media, and digital practices, with a desire to continuously learn and develop these skills.

• Strong verbal and written communication skills, with a proven ability of influencing a variety of stakeholders at all levels.

• Demonstrable experience of working under pressure and to tight deadlines.

• Proven experience in customerservice and engagement with a passion for achieving the best possible results for Clients.

• Creative and curious, with the self-motivation to work across an individual Client portfolio, within a strong team environment.

Pacakge

12 Month Fixed Term Contract

Salary - up to £30,000 + sales incentive scheme

• 30 days annual leave (pro rata for part time) (plus 3 concessionary days over Christmas and your bank holidays!)

• Flexibility – UCAS positively supports Hybrid working for its employees, meaning you can work between home and the office in a way that suits you and the business and also has a comprehensive Flexible Working Policy

• A generous pension scheme

• Hundreds of high street discounts and offers with Perkbox

• Internal training and development

• Subsidised gym and café

• Be rewarded for going above and beyond with our ex-gratia bonus scheme and Celebrating U, our quarterly employee recognition scheme

How to apply

Please visit our website by clicking on the Apply Now button to see vacancies and to download and complete our application form.

Hours Per Week: 35.00

Apply Now

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