Job Details

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Contact Information:
i2i Recruitment Consultancy
2 Rockfield Business Park
Old Station Drive
Leckhampton
Cheltenham
Gloucestershire
GL53 0AN

Tel: 01242771021

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Sales and Customer Service Executive - FW

Cheltenham

What’s in it for you?

Competitive salary (£24,000–£29,000 depending on experience)
Bonus scheme
25 days annual leave plus bank holidays
Early finish every Friday
Company pension (subject to eligibility)
Join a growing, supportive team in a niche industrial sector
Monday – Thursday 8.30am to 4.30pm, Friday 8.30am to 2.00pm.

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About the Company
A well-established manufacturer and distributor of industrial lubrication products and equipment is expanding its team. This is an exciting opportunity to join a business known for its innovation, product quality, and customer-first approach, supplying industries across the UK and beyond.
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About the Role
As a Sales & Customer Service Executive, you will play a vital role in supporting existing customers while helping to grow new business. This is a fast-paced, varied position combining account management, lead generation, and day-to-day sales support. You will work closely with the internal team and external clients, providing product advice, quotations, and processing orders.
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What you’ll be doing
Sales:

Building strong relationships with existing clients to maximise repeat business
Researching and identifying potential new customers
Presenting product solutions and benefits clearly and confidently
Sourcing bespoke products and pricing from suppliers
Tracking and following up on all open quotations
Customer Service:
Processing customer orders and quotations efficiently
Responding to enquiries with accurate product/service information
Handling complaints and resolving issues professionally
Maintaining accurate records and using the CRM system daily

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What we’re looking for

2–5 years’ experience in a sales or customer-facing role (ideally within industrial or engineering sectors)
Experience using Sage 50 (essential)
Proficiency in Microsoft Office
A valid UK driving licence
Excellent communication and organisational skills
Motivated, proactive, organised and customer-focused
Knowledge of lubricants or lubrication equipment is a bonus but not essential

Apply to Fran today by sending your CV and a brief cover letter outlining why you’d be a great fit!

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We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful.