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Contact Information:
Gloucestershire College
Llanthony Road
Gloucester
Gloucestershire
GL2 5JQ
Tel: 0345 155 2020
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Z225 Student Support and Call Adviser - REQ02202
Gloucester
Reference: REQ02202
Description: Gloucestershire Professional Services (GPS) is recruiting for a Student Support and Call Adviser to join the Student Services department at Gloucestershire College.
The purpose of this role is to provide relevant and accurate information and advice to both internal and external customers whilst delivering outstanding levels of customer service on a daily basis. This is a face to face and on the phone customer service role that supports students with general enquiries and signpost to other areas of the college for further support.
The Student Support Department at Gloucestershire College is dedicated to empowering students with the resources, guidance, and opportunities they need to thrive academically, personally, and professionally. The department is comprised of several interlinked teams, including Student Mentors, Employability, Student Services, Careers, Outreach, and Enrichment. Each team plays a vital role in supporting students throughout their journey, working collaboratively to provide a seamless and holistic experience.
Please review the Job Description to find out more about this role and apply online to join our team.A career with us means much more than just a salary - we know that our people are our greatest asset; 96% of our employees are proud to work at the college and 90% of students would recommend GC as a place to study.
We also offer a wide range of staff benefits including:
• A generous holiday allowance of 27days per year + Bank Holidays and Christmas Closure • A matched contribution pension scheme • Access to discounted benefits platform and discounted gym memberships• Family friendly policies and flexible working• Access to our employee assistance programme• Discounted nursery offer at My Ohana, Gloucester and Cheltenham Campus through salary deduction
Region:
Location: Gloucester
Salary: *GBP*24,970.04 - *GBP*26,750.76 per annum
Package: 27 days annual leave, increasing to 32 days after 5 years, plus an additional 3 days during Christmas closure and auto enrolment into the Peoples Pension matched contribution scheme.
Contractual hours: 37
Basis: Full time
How to apply:
Please review the Job Description and further details on our safer recruitment screening process to find out more about this role and apply online to join our team by clicking on Apply Now. Please click on Search then scroll down to find the vacancy.
Closing date for applications: 2025-05-19
Salary: *GBP*24,970.04 - *GBP*26,750.76 per annum
Hours Per Week: 37
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