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Contact Information:
Owen Daniels
Pure Offices
Cheltenham Office Park
Hatherley Lane
Cheltenham
Gloucestershire
GL51 6SH

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Product Support Engineer - GI-145674

Cheltenham

Product Support Engineer
Cheltenham
Permanent

Product Support EngineerJob Summary
Our Client are a leading in motion controls and have an exciting opportunity to recruit a product support engineers at various levels. Applications are welcome from engineers with experience in industrial automation
and graduate engineers.
Specific Job Responsibilities

- Provision of technical support to existing customers via multiple media channels
- Support and training of in-house and external applications engineers.
- Enabling communication between customers and development (R&D) teams
- Production of technical documentation and communications
- Work with customers to create world-class technical solutions using Trio products
- Work closely with our R&D throughout the product development cycle, to ensure product needs align with our customer feedback

Work and Travel

- Based at Trios HQ in Tewkesbury, Gloucestershire
- Some remote working when appropriate
- Responsibilities may require domestic and international travel

Core requirements

- Degree or equivalent qualification in Mechanical, Mechatronic or Electronic engineering
- Ability to communicate ideas clearly, both verbally and in writing
- Understanding of customer requirements including typical manufacturing processes
- Ability to work collaboratively in a team environment
- Good analytical and problem-solving skills
- Ability to produce technical documentation to a professional standard
- A valid passport ensuring unrestricted travel to and from the UK
- A valid UK driving licence

Desirable additional requirements
Training will be given in areas which are new to the applicant.

- Experience using stand-alone automation systems, e.g. PLC or Motion Controller.
- Knowledge of a programming language; for example, C, BASIC, Python.
- Programming with the standard IEC61131-3 languages.
- Application and configuration of Industrial Robots.
- Servo and/or Stepper drives and motors.
- Using real-time deterministic networks, e.g. EtherCAT, Sercos, CanOpen, Profinet RT.
- Programming and configuration of touch-screen HMIs
- Practical experience of electrical interfacing between devices in an automation system.

They are looking for team players who can communicate effectively in English, are legally entitled to live and work in the UK and can be based at our HQ in Gloucestershire. A full driving licence is required, and applicants must be eligible to obtain business visas for USA/Canada, China, EU and India as some foreign travel may be necessary.
Benefits

- Competitive salary
- Profit-related bonus scheme
- Contributory pension scheme, employer matches first 5%
- Remote/hybrid working option up to 25% of working time
- 25 days holiday per annum