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Reservations Coordinator

Cheltenham

An exciting opportunity has arisen for a Full-Time Reservations Coordinator to join our friendly team. Based at the stunning 5* Ellenborough Park Hotel, and working as an integral part of the Reservations and Revenue team.

We are looking for a confident communicator with a passion for customer service, exceeding guest expectations and passionate about delivering an exceptional experience for our guests.

Candidates must be well presented, self-motivated, organised, a good team player, having a keen eye for detail. A luxury hotel background is desirable but not essential and candidates must be confident with computers, although full training on our systems will be given.

This role is for 37.5 hours per week, 5 days per week. Saturdays will be required and are shared out between the team. Flexibility will be required to cover annual leave and sickness.

Key Duties and Responsibilities

The Reservations Coordinator is responsible for assisting all guests with any booking enquiries they may have. Main duties include:

• Creating a friendly and professional first impression to our guests
• Assisting guests with their reservations and booking enquiries
• Providing a genuine, attentive, and friendly service to our guests at all times
• Having a complete understanding of all rooms and food & beverage options and availability
• Driving revenue through the maximisation of opportunities in a professional manner
• Anticipating guest’s needs, proactively providing them with bespoke experiences and additional services and products
• Managing guest payments and billing instructions
• Managing Group bedroom bookings and Tour Groups

The Ideal Candidate:

• A positive, friendly and professional personality
• Previous customer service experience in a similar role
• Excellent written organisational and time management skills with attention to detail
• Ability to work under pressure, whilst maintaining a positive and ‘can do’ attitude
• Guest focused with a genuine passion for delivering sensational service
• Confident Communicator
• Well presented, self-motivated and good team player

What we offer you:

• Paid Overtime
• Annual Service Charge (paid monthly and non-contractual)
• Staff Rates at 50 prestigious properties within the Pride Of Britain Hotels group
• Amazing discounts on food, drink and accommodation throughout the Michels & Taylor group
• Excellent rates for friends and family at Ellenborough Park and hotels within the Michels & Taylor group
• Discounts on Spa Treatments and Spa Products
• Long Service Awards
• Regular Social Events
• Refer a Friend Incentive Scheme
• Investment in Training and ongoing Professional Development
• Meals on Duty
• Free on site Parking

Caught between the Cotswold’s highest point and the stunning green gallops of Cheltenham’s world-famous racecourse, our luxury 5* hotel in the Cotswolds is steeped in history and offers 90 acres of rustic countryside.

For the opportunity to be part of an outstanding team, passionate about guest experiences please apply attaching a copy of your CV and state your salary expectations.

Ellenborough Park cannot offer any Live-In accommodation and In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

Salary: £24,882.00

Hours Per Week: 37.5

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