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Contact Information:
Elevate Projects Ltd
Stroud
Gloucestershire
GL5
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Housing Officer - 23643_223476614
Gloucestershire
Elevate projects are working in pertnerhsip with our client, a local social landlord and not for profit developer, to appoint an experieced generic housing officer to join the busy neighbourhoods team on an initial 6 month contract basis.
This is a varied, hands-on role supporting residents across a mixed tenure portfolio, including general needs and temporary accommodation. You will be responsible for tenancy and estate management, providing support to tenants, and ensuring neighbourhoods remain safe and well-maintained.
Key Responsibilities
- Manage a caseload of tenancies, ensuring compliance with tenancy agreements and housing policies
- Respond to and resolve tenant queries, complaints, and issues
- Conduct home visits, tenancy audits, and property inspections
- Support residents with issues around rent arrears, anti-social behaviour, and safeguarding concerns
- Work closely with internal teams and external partners to deliver effective support services
- Maintain accurate records and documentation using the housing management system
- Ensure prompt follow-up and action on all tenancy-related issues
About You
- Experience in a housing role or similar customer-facing environment
- Strong understanding of tenancy management, housing regulations, and good practice
- Confident communicator with excellent problem-solving and organisational skills
- Able to work independently and manage a varied workload under pressure
- Proficient in IT systems and housing management software
- A full UK driving licence and access to a vehicle (desirable)
Salary: £26 to £35 Hourly +
Hours Per Week: Not Specified
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