Data Specialist

The Data Specialist will play a key role in delivering a customer‑centric digital transformation programme, designing data architectures that enable a unified Customer 360 and personalised customer experiences across digital channels, including web and email.

The role is responsible for defining how customer, behavioural, and transactional data is collected, unified, governed, and activated to support CRM, marketing, and digital engagement use cases. Working closely with business, digital, and technology teams, the Data Architect will ensure data platforms are scalable, secure, and aligned to long-term enterprise strategy.

Technical:

• Proven experience as a Data Specialist, Data Architect, or Senior Data Engineer delivering customer-centric digital transformation programmes

• Strong expertise in data modelling, ideally for customer, identity, and interaction data

• Experience with Salesforce Data Cloud (Data360) for Customer 360 and CRM use cases, including:

• Ingestion and unification of customer data from multiple sources

• Identity resolution and profile stitching

• Designing data architectures to support personalisation across customer channels (web, email, marketing automation, CRM)

• Activation of unified customer profiles into engagement and analytics platforms

• Experience with Databricks for large-scale data processing, analytics, and event-driven personalisation

Skills, qualifications, and experience

• Strong SQL skills and understanding of modern data processing patterns (batch and streaming)

• Experience with ETL/ELT, APIs, CDPs, and data integration approaches

• Solid understanding of data security, privacy, consent management, and access control

Conceptual:

• Strong understanding of Customer 360, data warehouses, data lakes, and analytics architectures

• Knowledge of data governance, quality, metadata, and lineage practices

• Ability to design architectures balancing personalisation, performance, and compliance

• Able to balance short-term delivery with long-term architecture

Soft Skills:

• Strong stakeholder engagement across marketing, digital, CRM, product, and technology teams

• Ability to communicate complex data concepts to non-technical audiences

• Strong analytical, problem-solving, and decision-making skills

Desirable Skills:

• Experience with big data/streaming technologies (e.g. Spark, Kafka)

• Experience with BI tools (e.g. Power BI, Tableau)

• Cloud or data architecture certifications

Qualifications:

• Degree in Computer Science, Information Systems, or related field (or equivalent experience)

Pacakge

Target salary: £58,000 + below benefits:

• Purpose-driven work in a charity-led organisation connecting people to education and opportunity

• Internal training, mentoring, and access to industry-recognised certifications through our development academies

• Hybrid working model built on trust and flexibility, with a 35-hour week and flexible contracts

• 30 days annual leave, 3 concessionary days over Christmas, bank holidays, and the option to purchase additional leave

• Everyday wellbeing support through Perkbox, offering discounts and wellness tools

• Onsite facilities including a subsidised gym, café, and free parking at our Cheltenham office

• Inclusive culture supported by employee networks, wellbeing champions, and Mental Health First Aiders

• Recognition and reward through our quarterly employee scheme and an ex-gratia bonus for going above and beyond

How to apply

Please visit our website by clicking on the Apply Now button to see vacancies and to download and complete our application form.