Solutions Architect (Salesforce & Cloud)

The Solutions Architect will play a pivotal role in delivering a customer-centric digital transformation programme, focused on enabling multi-channel personalisation and seamless customer engagement across web, email, and CRM platforms.

This role is responsible for designing and governing end-to-end solutions across the Salesforce ecosystem, ensuring scalable, data-driven, and integrated experiences that drive customer value and business outcomes.

Key Responsibilities of the role are:

• Define end-to-end solution architectures across Salesforce and integrated platforms

• Design scalable solutions across Sales Cloud, Service Cloud, Data Cloud, and Salesforce Personalisation

• Ensure alignment with enterprise architecture and security standards

• Lead architectural decision-making, ensuring optimal use of Salesforce capabilities and integrations

• Collaborate with cross-functional teams to deliver seamless, integrated customer journeys across channel

Skills, qualifications, and experience

Essential Skills & Experience:

• Strong experience as a Solution Architect within the Salesforce ecosystem

• Deep knowledge of Sales Cloud and Service Cloud

• Experience with Salesforce Data Cloud (Data360), including Customer 360, identity resolution, and activation

• Experience with Salesforce Personalisation
  Strong experience in integration and API design

Desirable Skills:

• Salesforce certifications (Solution Architect, Application Architect, System Architect)

• Salesforce Data Cloud (Data360) certifications – highly desirable and a key shortlisting criterion

• Proven delivery experience with Data Cloud in production environments

• Experience with Marketing Cloud

• Exposure to Databricks

Pacakge

Salary: £80,000 - £85,000 + below benefits

• Purpose-driven work in a charity-led organisation connecting people to education and opportunity

• Internal training, mentoring, and access to industry-recognised certifications through our development academies

• Hybrid working model built on trust and flexibility, with a 35-hour week and flexible contracts

• 30 days annual leave, 3 concessionary days over Christmas, bank holidays, and the option to purchase additional leave

• Everyday wellbeing support through Perkbox, offering discounts and wellness tools

• Onsite facilities including a subsidised gym, café, and free parking at our Cheltenham office

• Inclusive culture supported by employee networks, wellbeing champions, and Mental Health First Aiders

• Recognition and reward through our quarterly employee scheme and an ex-gratia bonus for going above and beyond

How to apply

Please visit our website by clicking on the Apply Now button to see vacancies and to download and complete our application form.