ICT Network Service Manager
Gloucester
Role Type Police Staff
Local Policing/ Business Area ICT Department
Department ICT Department
Location HQ Waterwells
Grade PO3
Salary £53,451 per annum *This is uplifted by 13 Market Force Factors, up to £70,563 (MFFs reviewed on an annual basis).
Allowances Oncall/Standby
Oncall/Standby Shift Percentage £4,000
Hours per Week 37
Type of Contract Permanent
Description
Gloucestershire Constabulary are recruiting an ICT Network Service Manager who is proficient or has good understanding and hands-on experience of:
To manage the incidents assigned to the Network Team within the agreed response and resolution timescales.
To support the Network Engineers in their day to day role, encouraging excellent customer service and building a team ethos.
To manage the personal development of Network Engineers carrying out regular 1-1s and annual appraisals in line with coaching to improve performance.
To review and plan changes and service requests assigned to the team with the ICT Technical Infrastructure Manager.
To assist the ICT Technical Infrastructure Manager with capacity management and disaster recovery planning.
High level of technical involvement in the review and planning of service improvement and new technological projects.
Escalation of major incidents and any risks impacting our services to the ICT Technical Infrastructure Manager in line with policy.
To engage with the change process ensuring incidents created by a change are fed back to the Change Manager for documentation
Responsible for ensuring all Networking procedures are created, available and reviewed on an annual basis.
To have an excellent technical understanding of organisationally used network estate, in order to support the team and liaise with both in-house and 3rd party support technicians
The role requires the need to be on call one week in four, including weekends and bank holidays, the on call covers both the voice and date elements of the service.
The successful candidate for this role will be vetted at level Staff MV+SC. This means the individual will need at least 5 years worth of residency in the UK.
Please refer to the Role Profile document when completing the Statement in support of your application section of the form. In this section, you are required to provide evidence with specific examples for each of the Essential criteria included under the Experience and Qualifications section of the Role Profile. For each of the criteria, please write a paragraph detailing how your experience, qualifications, skills and abilities meet the minimum criteria for the role. Applicants who do not provide this required evidence will unfortunately not be invited to interview.
Candidates applying for Gloucestershire Constabulary should be aware that the use of online 'Artificial Intelligence' (AI) systems such as ChatGPT to generate application answers is NOT permitted, any candidate found to have submitted an application form using online 'AI' software to generate answers will be removed from the recruitment process with immediate effect. This may result in future applications with the Constabulary also being rejected, based on integrity.
Need help with your application?
If you need any support while completing your application, whether it’s understanding the questions, gathering the right information, or just having someone to talk it through with, then our Better Together Team is here to help. We’d be happy to support you at any stage of the process.
At Gloucestershire Constabulary we recognise the benefits of increasing diversity across our force and the value of building a representative workforce. That is why it is important that people from ethnically diverse backgrounds and under-represented groups, including those with a disability, apply and help us deliver excellence in policing throughout Gloucestershire. We are a proud Disability Confident Employer and are committed to providing equal opportunities.
Closing Date 18/10/2026, 23:55
For further information in relation to this current police staff vacancy, the role profile and the application form, please click on the Apply Now button.
