1st Line It Technician

Job role

• IT support

Visa sponsorship

Visas cannot be sponsored

Working pattern

Full time

Contract type

Permanent

Full time equivalent salary

Grade 5 and scale point 11 - 17, £15.07 - £16.61 per hour, £29,071 - £32,046 per annum

What skills and experience we're looking for

Role: 1st Line It Technician

Location: Pyrland School

Start Date: November 2026

Hours: 37 per week

Salary: Grade 5 and scale point 11 - 17, £15.07 - £16.61 per hour, £29,071 - £32,046 per annum

About the Role

Are you a proactive problem solver with a passion for technology and a commitment to helping others?

Pyrland School and the Midsomer Norton Schools Partnership (MNSP) are seeking a friendly, approachable, and reliable 1st Line IT Technician to join our dedicated technical support team.

In this role, you will be key to keeping our digital learning environment running smoothly. You will provide responsive front-line technical support to staff and students at Pyrland School.

Key Responsibilities

Act as a first point of contact for routine and emergency ICT support requests across the School.

Set up, maintain, repair, and upgrade desktop PCs, laptops, peripherals, and software applications.

Manage user accounts and permissions, assist with password resets, ensure patch updates are applied, and assist with cloud services (Google/Unify).

Monitor disk space, help maintain print management systems (PaperCut), VOIP phones, wireless connections, and school MIS software.

Keep accurate IT equipment inventories, ensure equipment is clean and fit for use, and strictly adhere to workplace Health & Safety policies.

Who We Are Looking For

Essential Criteria:

Education: Minimum of 5 GCSEs at Grade 5/C or above (including English and Maths).

Technical Knowledge: In-depth understanding of supporting Windows desktop operating systems, MS Office applications, and standard networking technologies (LAN/WAN).

Interpersonal Skills: Outstanding written and verbal communication skills, a professional attitude, and a logical approach to troubleshooting.

Mobility: A valid UK driving licence and access to a personal vehicle to travel between MAT sites as required.

Attributes: Highly organised, adaptable, self-motivated, and comfortable working both independently and as part of a collaborative team.

What the school offers its staff

There are many advantages to working for us including 26 days’ annual leave (rising to 31 after 5 years service) plus bank holidays (pro rata), access to a government pension scheme, sick pay scheme, cycle-to-work scheme, free eye tests for VDU users and employee assistance helpline. Support staff in schools can also benefit from a range of national discount schemes available to education professionals such as the Blue Light Card offering savings on shopping, travel, and leisure.

We encourage early applications as we reserve the right to close the vacancy prior to the closing date if we receive sufficient applications for the role.

Further information about the job

The candidate will be required to undergo a full enhanced DBS check and must be eligible to work in the UK.Visas cannot be sponsored.If you're interested in teaching or training to teach in England as an international citizen, we can help you understand your next steps.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment.

Our recruitment process follows the keeping children safe in education guidance.

Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children

You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Applying for the job

Apply for the job by following the link below.

CVs will not be accepted for this application.

View advert on school website (opens in new tab)

Additional documents

If you need these documents in an accessible format, please contact the school.

1st Line IT Technician JD.docx (1).pdf - 248 KB (opens in new tab)