Band 5 IT Systems Officer-Bath

Job summary

We have an exciting opportunity for a highly motivated IT Systems Officer to join our dynamic IT Clinical Systems Team:

• You will play a key role responsible for primarily supporting and configuring a variety of Trust IT Systems.
• Developing and maintaining a range of IT systems including clinical and non-clinical.
• Assisting Trust clinicians and managers to make the most effective use of systems offered as part of their role.
• Promoting best practice, providing guidance and training to minimise inappropriate usage and enthuse system users.
• You will be passionate about delivering excellent services to healthcare staff and service users.
• You will be highly motivated and have excellent working knowledge of Microsoft Office & IT Service Desk Systems and Processes.
• You will have excellent communication & customer service skills, good technical and service delivery skills and experience of systems incident and request management through to resolution & change control.
• The Clinical Systems Team acts as a central contact point within the IT Department and Suppliers, providing support to the Trust's user base to enable them to make effective use of the Systems.
• Experience and understanding of how administration & clinical processes work together and how to support clinical systems would be desirable although training will be provided.

Main duties of the job

The successful candidate will be expected to carry out the following duties:

• System administration and configuration of several Clinical Systems and Electronic Patient Record (EPR) e.g. including new profiles & associated access requests, investigating and resolving incidents, requests including data corrections, user changes where troubleshooting/investigation will need to be carried out and configuration e.g. letters and appointment activities etc.
• Monitor, prioritise and manage the Clinical Systems Support queue within the IT Service Desk system.
• Take ownership and responsibility of tickets and prioritise them in accordance with procedures and any SLAs (Service Level Agreements) currently in operation.
• Responsible for identifying IT systems bugs, performance and stability issues and reporting these to the relevant party, this being the supplier, IT system managers or other IT support teams.
• Investigate faults, user problems and other requests for support and/or information and takes the most appropriate actions in order to reach a satisfactoryresolution.
• Provide expert Clinical Systems advice to end user and colleagues.
• Liaise with stakeholders to promote understanding of Trust systems, providing support and training as necessary on site and remotely.
• Create IT Knowledge Base articles and maintain them.
• Working in conjunction with the Development and Testing Teams to support software upgrade releases and associated testing requirements.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust):a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

AWP is committed to support and create a positive research and evidence-based environment and culture, which can have a beneficial impact on everyone who works for the organisation and the care we provide to those who use our services.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Details

Date posted

31 July 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

342-CS068-0725

Job locations

Bath NHS House

Combe Park

Bath

BA1 3QE