Technical Support Advisor

Multiple positions available!

What’s in it for you?

• Great opportunity to launch or develop a career in IT support
• Join a growing, supportive and collaborative team
• Gain hands-on experience across a wide range of technologies
• Ongoing training and clear progression opportunities
• 25 days annual leave plus bank holidays, plus your birthday off
• Enhanced pension scheme and private healthcare
• Discounted gym memberships and wellbeing support

Must have’s

• Excellent communication skills, both written and verbal
• Strong customer service skills with a calm, friendly approach
• A genuine interest in technology and IT
• Ability to stay organised in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Positive, proactive and team-focused attitude

Nice to have’s

• Basic understanding of IT terminology and systems
• Previous customer service or helpdesk experience
• Confidence explaining technical concepts to non-technical users

So, what will you be doing?

• Acting as the first point of contact for customers needing technical support
• Providing first-line support via phone and ticketing systems
• Logging, prioritising and managing incidents and service requests
• Resolving issues at first point of contact wherever possible
• Escalating more complex problems to specialist teams
• Keeping customers updated throughout the lifecycle of their ticket
• Maintaining accurate records and documentation
• Liaising with third-party suppliers to support resolutions
• Following security and compliance procedures at all times
• Supporting team projects and continuous improvement initiatives

Working hours

• Shift rota between 8:00am – 4:30pm, 9:30am – 6:00pm and 11:30am – 8:00pm
• Approximately 1 in 6 weekends required, with time off either side

Interested? Send your CV to Liv at i2i Recruitment today!

i2i Recruitment’s mission of ‘Making Recruitment Personal’ also means making recruitment fair. We’re committed to reviewing every application with diversity and inclusion in mind.

We aim to connect with every applicant, but due to high volumes this isn’t always possible. We’ll still do our best to keep you updated on your application.