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IT Deployment Support
Gloucestershire
We are currently seeking a skilled and motivated IT Deployment Support to join a busy IT Support and Deployment team. This is a fantastic opportunity for someone with hands-on IT experience who enjoys working in a fast-paced, customer-focused environment.
About the Role
The primary focus of this role is to support the organisation's IT equipment estate, ensuring all devices are efficiently deployed, maintained, and managed throughout their lifecycle.
You will be responsible for preparing, configuring, and deploying desktop and mobile devices, supporting IT stock control, and ensuring all equipment and systems are maintained to a high standard.
This role involves working across multiple local sites when required, although you will be primarily based at Head Office.
Key Responsibilities
Deploy, image, and configure desktops, laptops, tablets, and mobile devices
Install and update software applications and security patches
Maintain accurate IT stock control and asset records
Support full lifecycle management of IT equipment (deployment to disposal)
Deliver devices and equipment to users across multiple sites when required
Log, update, and manage IT support tickets in line with SLAs and KPIs
Prioritise, triage, and resolve IT incidents where possible
Provide remote support to end users
Escalate complex issues to appropriate technical teams
Ensure all user and service information is accurately recorded on service desk systems
About You
Experience in IT support, deployment, or technical hardware roles
Confident working with desktops, laptops, mobile devices, and printers
Familiar with imaging, software installation, and endpoint support
Strong attention to detail and excellent organisational skills
Able to prioritise workload in a fast-paced environment
Strong communication skills with a customer-focused approach
Able to troubleshoot issues and provide "first time fix" solutions where possible
Team player with a proactive and flexible attitude
Desirable Experience
Service desk or IT ticketing system experience
IT asset or inventory management experience
Windows deployment (including Windows 11)
Experience working across multiple sites or large organisations
Additional Information
Based primarily at Head Office
Travel to local sites will be required
May involve physical handling of IT equipment
Must be able to work in line with SLAs, KPIs, and IT service standards
Please send you cv for immediate consideration to jillw@rerecruitment.com
About the Role
The primary focus of this role is to support the organisation's IT equipment estate, ensuring all devices are efficiently deployed, maintained, and managed throughout their lifecycle.
You will be responsible for preparing, configuring, and deploying desktop and mobile devices, supporting IT stock control, and ensuring all equipment and systems are maintained to a high standard.
This role involves working across multiple local sites when required, although you will be primarily based at Head Office.
Key Responsibilities
Deploy, image, and configure desktops, laptops, tablets, and mobile devices
Install and update software applications and security patches
Maintain accurate IT stock control and asset records
Support full lifecycle management of IT equipment (deployment to disposal)
Deliver devices and equipment to users across multiple sites when required
Log, update, and manage IT support tickets in line with SLAs and KPIs
Prioritise, triage, and resolve IT incidents where possible
Provide remote support to end users
Escalate complex issues to appropriate technical teams
Ensure all user and service information is accurately recorded on service desk systems
About You
Experience in IT support, deployment, or technical hardware roles
Confident working with desktops, laptops, mobile devices, and printers
Familiar with imaging, software installation, and endpoint support
Strong attention to detail and excellent organisational skills
Able to prioritise workload in a fast-paced environment
Strong communication skills with a customer-focused approach
Able to troubleshoot issues and provide "first time fix" solutions where possible
Team player with a proactive and flexible attitude
Desirable Experience
Service desk or IT ticketing system experience
IT asset or inventory management experience
Windows deployment (including Windows 11)
Experience working across multiple sites or large organisations
Additional Information
Based primarily at Head Office
Travel to local sites will be required
May involve physical handling of IT equipment
Must be able to work in line with SLAs, KPIs, and IT service standards
Please send you cv for immediate consideration to jillw@rerecruitment.com
Salary: £28k - 31k per year
