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IT Support - 2304IST

Tewkesbury

Are you a 1 st Line or 2 nd Engineer looking for a remote position? Are you someone with an interest in Cyber Security? Are you wanting to get hands on within a highly secure IT environment? Working for a leader within the IT sector, you will play a crucial role in ensuring the security, efficiency and safety of internal systems and networks. Working Monday - Friday 08.00am - 17.00pm with a salary from £26,000 - £30,000 this is an excellent opportunity.

Benefits:

* Working from home with occasional travel to Tewkesbury based office.
* Matched company pension up to 5%.
* Private healthcare.
* 25 days annual holiday, increasing to 30 days after 3 years.
* Membership to the Employee Assistance Programme (EAP).
* Online Training.
* 3 x salary death in service.
* Excellent working conditions and environment.

Roles and Responsibilities:

* Providing user support to internal teams, addressing hardware and software issues and using remote support tools where you can.
* Investigate, triage, and provide first response to any security events. Analyse security logs and identify potential threats.
* Monitor system performance and respond to any indicators of bottlenecks or outages to ensure the availability of IT systems.
* Review email security including ensuring malicious emails are removed from mailboxes and investigate any delivery failures.
* Working within the IT team carrying out tasks to complete internal IT projects.
* Raise support cases with 3 rd party suppliers.

Skills and Attributes:

* Experience within an IT support roles supporting desktops, laptops and Windows 10 endpoints.
* Eligible and willing to undergo UK government clearance (SC minimum).
* Excellent communication skills via phone and email and also technical knowledge.
* Strong knowledge of Windows 10/11 configuration, networking protocols and DNS.
* Ability to work as an individual and as part of a team.
* University degree within an IT or related field would be desirable.
* Any prior experience of Windows configuration management.
* Familiarity with any virtualization technologies.

If this position is of interest, please apply to Elliottk@rerecruitment.com today! RE Recruitment act as an employment agency on behalf of the employer. If you don't hear back within 5 working days, please take this as an unsuccessful application.

ENG1

Salary: £26k - 30k per year

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