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Field Service Engineer - R6599

Charfield

Job Description Working in the field, under the supervision of the Field Service Manager, the Field Service Engineer is responsible for installation, maintenance, servicing, support, and testing of the neuromate stereotactic robot and associated products. This individual will be required to provide in-person support during neurosurgical procedures. Regular UK and European, and occasional further international travel is required for this role. Full product training will be provided. Responsibilities Conduct regular scheduled preventative maintenance services across current install base, exercising applied metrology calibration practices, while completing detailed service reports. Provide remote and in-person technical support for surgical teams using Renishaw products during neurosurgery procedures in the operating room. Coordinate and conduct site evaluation visits at a highly professional level with prospective customers. Install and update neuromate systems and software at customer sites. Provide training to customers on the operation and care of Renishaw products. Coordinate the investigation into issues and complaints raised by customers, completing onsite troubleshooting and corrective actions for the neuromate, neuroinspire and implantable systems Communicate with current and prospective customers on a highly professional level to understand their needs and requirements, as well as provide customer support. Provide complete and detailed service records for submittal to the Quality Management System. Provide product feedback and input to R&D. Provide technical support at marketing events. Produce accurate and regular business expense reports and perform other required administrative duties. Up to 80% travel is required for this role · Key Requirements A degree or HND in a related technical discipline Demonstrated understanding of electronic and mechanical principles A background in delivering high level customer service Good report writing skills. Demonstrated problem solving skills A valid UK Driving licence A valid Passport ensuring unrestricted travel to and from the UK Desirable Requirements Technical background in a Mechanical or Electronics related discipline Experience working in a clinical environment or operating room Experience working in a highly regulated environment Suitable immunisation history to qualify being in a clinical environment Benefits When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, *subsidised onsite restaurants and *coffee shops, free parking, *car sharing scheme and *24 hour fitness centres. (*not available at our Castle Donington, Exeter, York & Edinburgh sites). We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, the option to join BUPA Renishaw health trust and an Employee Assistance Programme for employees and family. Please click here for further information about our benefits. At Renishaw we believe that our success is powered by welcoming a workforce of diverse and talented people. Through encouraging an inclusive culture, where all our employees are free to be themselves, we can achieve our core values: Innovation, Inspiration, Integrity, and Involvement. If you are excited about the role but feel as though you don’t meet all the requirements, we would encourage you still to apply. You might just be the right person for this role or another opportunity at Renishaw. We are committed to providing reasonable adjustments to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, or require any reasonable adjustments please contact the recruitment team on 01453 524600 or recruitment@renishaw.com. Please click here for further information about diversity and inclusion at Renishaw. Employment Type: Permanent Time Type: Full time Requisition Number: R6599 Field Service Engineer (Open) Renishaw is a FTSE 250 global engineering and scientific technology company, with core skills in measurement, motion control, additive manufacturing, healthcare, spectroscopy and manufacturing. We supply products and services that push the boundaries of what is possible in applications as diverse as jet engine and wind turbine manufacture, through to dentistry and brain surgery. We are also a world leader in the field of metal additive manufacturing (also referred to as 3D printing), where we design and make industrial machines that ‘print' parts from metal powder. We currently have 77 offices in 36 countries, with around 5,200 employees worldwide. Over 3,000 people are employed within the UK where we carry out the majority of our research and development, and manufacturing. With a global presence in a broad range of sectors, we aim to ensure that our workforce reflects the diverse global communities we serve. Every year we welcome a wide range of new employees, from apprentices to experienced professionals. By joining Renishaw you will be making a difference to the world in which we live, in a global company that encourages innovation and personal achievement. Our people help us to pursue this purpose so that we can continue to be a world leader in precision technology and deliver on our vision to innovate and transform capabilities in manufacturing, science and healthcare through unparalleled levels of precision, productivity and practicality.

 

 

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