Reception Administrator

Start date: November 2025
Contract: Permanent, 25 hours per week, 39 weeks per year, Monday to Friday 8:00am - 1.00pm or Monday to Friday 8:30am – 1:30am (Depending on a weekly rota)
Responsible to: Admin Services Office Manager

An exciting opportunity has arisen to join Cheltenham Bournside School as a Reception Administrator.

We are looking to appoint a Reception Administrator to join our Reception and Front Desk Team to support the main school office with administrative tasks.

As a Reception Administrator you will work within the school office and be first point of contact with parent/carers, visitors, students and members of our community.

Job Description

Purpose

• To provide administrative support in the school office
• Assist to provide medical support for staff and students within the school (training provided)
• To undertake reception duties to provide a quality customer service to parents, visitors, staff and students.

Specific Responsibilities

Reception & Administration

• Welcome our visitors to the school, and support staff and students in a variety of tasks.
• Undertake word processing and other IT based tasks, such as preparing letters as requested in line with the standard letter templates provided or as requested.
• Oversee the relevant internal and external email accounts and ensure all emails are responded to, redirected and/or dealt with
• Provide advice and guidance to staff, pupils and others on administration systems and events that take place in school.
• Maintain manual and computerised records on the management information system
• Undertake a range of administration tasks for the schools’ sixth form and for extra-curricular activities
• Work within a team to carry out reception duties, answer telephone calls and respond to face-to face enquiries.
• Undertake photocopying, filing and completion of routine forms.
• Sort and distribute mail; prepare outgoing mail
• Complete bulk reprographic requests for staff (including laminating requests)
• Order, monitor and manage stock, ensuring best value following the school’s purchasing processes
• Assist with other general administration tasks that commensurate with the grade and level of responsibility of this post.

First Aid

• Assisting with the immediate welfare of those taken ill or injured at school

Person Specification

Qualification

Essential:

• GCSE or equivalent in English and Maths (level 4 or above) Desirable:

Desirable

• Higher level qualification
• Certificate of competence in First Aid at work/in school or Emergency first aid at work/in school or willingness to be trained

Experience, understanding and knowledge

Essential: 

• Ability to work constructively as part of a team
• Experience of working in a busy office environment
• Experience in handling confidential information
• Excellent verbal and written communication skills
• Strong IT skills including the ability to competently use Microsoft office packages to include Word, Excel and Outlook and MI systems

Desirable:

• Experience in working in a secondary school or education environment or similar public service context
• Understanding of child protection/safeguarding

Please click on Apply Now to view the full Job Description and Person Specification and download an applications pack, or request one via the email address to the right of this advert.

If you would like to apply, please complete the online forms and email them via the email address to the right of this advert by the application deadline.