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Customer Account Executive

Cheltenham

Are you looking to be part of a vibrant, customer-focused team where your skills will flourish personally and professionally? 
Do you thrive on providing an excellent customer experience, answering queries and providing solutions? 
Do you love to be organised and accurate? 
Are you looking to get stuck into a role where you can really learn and develop?

At WICC we are looking for a dynamic, systems focussed individual with strong organisational, customer service & sales skills to work as part of our busy team. 

We have a huge focus on efficiency, technology and innovation and we are really looking for someone to help provide support across a number of business areas, working as part of a busy team to provide efficient and accurate service to our customers.   

Key duties to include:  

• Managing incoming emails and telephone calls, effectively dealing with an array of customer queries 
• Providing accurate and timely quotations;
• Building excellent relationships with key customers, developing knowledge in order to provide the best possible service
• Providing technical information and advice to customer to ensure they are able to make informed purchasing decisions
• Performing a variety of administrative tasks within the team whilst maintaining accurate records
• Problem solving and delivering solutions
• Responding to delivery or tracking issues
• Updating internal systems and highlighting areas for efficiency improvements
• Seeking out process improvements and sharing ideas with the wider team.

About the role..

• In the past five years, we have seen an amazing 30% expansion across our businesses; with continued projected growth, we are now looking for a Customer Account Executive to join our busy and successful team working within our online re-seller brand, Ceiling Tiles UK & Workplace Interior Shop.
• The brand is aleading online reseller within the commercial interiors market and the majority of project enquiries that require pricing are within suspended ceiling’s, partitioning, dry lining, ceiling acoustics and flooring.
• This is a full time role, managing inbound phone enquiries for new and existing customers who are looking for pricing on upcoming or immediate projects nationwide. 
• The role would be a focused across 2 areas of our business, firstly dealing with inbound customer enquiries who might need pricing or advise on a project and the second would be managing a variety of customer enquiries from delivery updates, payments & issues resolution.
• It’s a fast-paced environment, often requiring the team to handle more than one task at the samemaking the role suitable for any high energy, enthusiastic individual who would thrive in this type of environment.
• Although previous knowledge within building materials would be an advantage, it would not be essential for this role as we have a robust training and onboard plan delivered inhouse. 

A bit about us… 

We’re a family run group of businesses specialising in commercial interiors. Since 1993, our team has continued to grow, develop, work hard and innovate together. 

In 2022 in were certified as a Great Place to Work™ after our fab team gave positive experience feedback, based on our company culture, perks, support and values. Our staff will always be our priority and this certification allows us access to insights, analytics and workshops to continue to develop our people strategy. 

What’s in it for you? 

Aside getting to spend time with a group of awesome people, you will have access to an excellent employee benefits program because we believe that a great process starts with great people. We recognise and reward our brilliant team with perks that include (but are by no means limited to): 

 The Benefits:

• Structured and supported professional development programs
• Christmas and summer socials (with lots of fun in between!)
• Enhanced maternity/paternity packages
• Flexible working environments across multiple sites
• Access to Bupa Employee Assistance Program
• Great Place to Work™ certified company
• Annual charity events

The Person:

• Highly organised and detail oriented
• Proactive in seeking out opportunities for improvement
• Excellent in communication and customer service skills
• Proficient in handling multiple tasks efficiently

If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please click on Apply Now.

Salary: £25,000-£28,000pa DOE 

Hours Per Week: Full-time, Permanent 

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