Job Details

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Part time Qualified Dispenser

Wotton-under-Edge, Berkeley and Frampton on Severn, Gloucestershire

Job Summary

To be responsible for the processing of prescriptions in accordance with practice policy and extant legislation. The post holder will assist in the preparation of all aspects of dispensing and assist with stock control, ordering and re-stocking of the dispensary.

In addition, the post-holder will be required to support the dispensary manager in ensuring a high-level of service is delivered at all times, whilst supporting the multi-disciplinary team in line with the strategic objectives of the practice.

The post holder will project a positive and friendly image to all patients and other visitors and deal with dispensing queries (in person and on the phone) in a professional, courteous and efficient way.
The post holder must be prepared to undertake any necessary training to ensure that they have the necessary skills and competence required.

Key Duties and Responsibilities

• Accepting prescription requests from patients, either in person or via the online requesting facility.
• Processing and dispensing prescriptions in accordance with the practice dispensing protocols.
• Checking with GP’s or in patient records if concerned about the appropriateness of requests for medication.
• Dealing with queries from patients regarding their prescriptions.
• Collecting all due prescription charges and ensure patients declaration on the reverse of FP10 is duly filled in and signed by the patient.
• Using dispensary computer systems to generate stock lists and labels.  Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage
• Regularly check out of stock items with relevant supplier and order alternative item if appropriate.
• Ordering drugs using the link to the drug wholesalers.
• Ensuring that drugs are received and stored in an appropriate manner in accordance with the manufacturers’ instructions.
• Ensuring that refrigerated items are stored at the appropriate temperature and maintaining the fridge temperature control record/logbook.
• Cleaning work surfaces and shelving on a regular basis and ensuring that that all dispensary equipment is kept clean and kept in good working order.
• Maintaining full and accurate records of all dispensing transactions using the practice computer system.
• Answering the telephone and dealing with queries from patients, hospitals, nursing homes, chemists, suppliers etc
• Undertaking other reasonable duties within the framework of the post as directed by the Dispensing Manager. Ordering and unpacking drugs and dressings
• Handling controlled drugs (and keeping register). To keep accurate records in Controlled Drug Register.
• Handling prescription money (cash and card payments) and operating the till.
• Assisting when required to meet targets in relation to dispensing doctors scheme (DSQS).
• Assisting in annual and other ad hoc stock checks.
• Provide cover for annual leave/sickness.

In addition to the primary responsibilities, the dispenser may be requested to:

a. Partake in audit as directed by the audit lead
b. Provide guidance for trainee dispensary staff and students as necessary
c. Remain current with the latest guidance ensuring the dispensary conforms to NICE, CQC etc guidance.

General

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.   They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.  They may also have access to information relating to the practice as a business organisation.  All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will comply with all aspects of their own and others’ health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff
• Hand hygiene
• Safe management of sharps procedures including training, use, storage and disposal
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
• Undertaking periodic infection control training
• Waste management including collection, handling, segregation, container management, storage and collection
• Spillage control procedures
• Demonstrate due regard for adult and child safeguarding

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Professional pathways
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
• Work effectively with individuals in other agencies to meet patients’ needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize people’s needs for alternative methods of communication and respond accordingly
• Ensure the principles of openness, transparency and candour are observed and upheld in all working practices.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

You should understand that this is a description of the job as it is presently constituted.  Whilst this job description sets out the duties which such a job normally entails, you should appreciate that this is not to be regarded as exhaustive.  You should further understand that job titles and job descriptions may be amended by the employer, and that employees may be called upon to carry out additional or other duties as may reasonably be required by the employer.  Furthermore, it is the practice of the employer periodically to examine and review job descriptions to ensure that they continue to relate to the job which is being performed.  In addition, the employer, during such examination or review, may consider that changed must be made to the job descriptions.  Whilst there will be consultation on such issues, employees should understand that, if agreement cannot be reached, then the employer reserves the right to make changes to job descriptions where it considers such necessary.

Please click on Apply Now and email your CV and covering letter.

Closing date for applications: 28th May 2024

Hours Per Week: up to 25hrs per week, with shifts covering Monday to Friday 9 – 6.30pm

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