Job Details

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Project Support Officer

Gloucestershire

If you are an organised, friendly individual wanting to make a difference to households struggling to keep warm, we have a role for you supporting our exciting Energy Advice projects.

At Severn Wye we deliver a range of energy efficiency advice and support services to householders, as well as administer grant funding on behalf of our funders. Team members work in the community to support those who are in fuel poverty and this role will be to support them in doing their role and support the project manager in reporting back to funders. Keeping track of activity, reporting and analysing data and supporting delivery across these projects is vital to their success. This is where you come in.

The role is focused on supporting our Energy Advice services. As project support officer, you will support the smooth running of these services on a day-to-day basis including maintaining spreadsheets, collating data, supporting the team with all administration and liaising with project partners. This is a role well-suited to an organised individual with excellent communication skills and a passion for social wellbeing and community support working.

In return for your skills and hard work we offer a competitive salary, appropriate training (including City & Guilds Level 3 in Energy Awareness) and a company pension scheme. This role is hybrid and offers flexible working, needing to be within commutable distance for team meetings and support (Gloucester Office). If you’re looking to strengthen your career, broaden your experience and contribute to a sustainable future while doing so, we’d love to hear from you.

JOB DESCRIPTION

Location:  Hybrid, within commutable distance of project areas.

Reporting to:  Project manager

This role will include:

• Supporting the smooth operation of our energy advice services.
• Keeping accurate, organised and efficient records, in line with GDPR regulations.
• Assisting the Advocate Manager with quarterly reporting on targets and scheme delivery.
• Anticipating issues and identifying solutions, agreeing these with the project manager and team to implement them for the benefit of the team/project.
• Administration of applications to fuel voucher schemes.
• Completing data entry on our CRM, searching for and updating client details and other records.
• Supporting the Advocate Manager in preparation for meetings at all levels, including, note taking or other supporting roles as required.
• Supporting the development of opportunities to extend and enhance existing partnerships with other organisations.

PERSON SPECIFICATION

We are looking for someone with:

• Excellent IT skills including MS Office, email, internet, database; experience working with Microsoft Teams or Customer Relationship Management systems.
• Outstanding customer care skills – the ability to work professionally, sensitively and inclusively with vulnerable customers.
• Excellent written and verbal communication skills.
• Highly organised and efficient administration skills.
• The ability to fact-find, analyse information and present findings.
• A positive, can-do attitude with a commitment to the success of the whole team.

Desirable skills and experience include:

• Working with minimal supervision, able to multi-task, manage own time and work on own initiative.
• Good general knowledge of fuel poverty and energy efficiency.
• A passion for making a positive difference and impact on people’s lives.
• Excellent presentation skills and the ability to engage with people at all levels and from all backgrounds.
• Working in the voluntary or public sector.
• Knowledge of GDPR regulations and experience of applying this in practice.
• A flexible, dynamic and creative approach.
• Working with partners/other agencies and developing positive and meaningful relationships with partners.

Severn Wye Energy Agency is a charity working in Wales and England with a vision to live in a stable climate with energy for all.

We achieve this by working with people to overcome fuel poverty and act on climate change by putting energy at the heart of everything we do.

We work with residents and households to help them use energy more efficiently and lead healthier, more affordable lives. We work with businesses to reduce their carbon footprint. We work with communities to help them meet the challenges of the future, take control of their energy use and implement ideas that reduce fuel poverty and energy use. We work in research and development to pilot innovative renewable technologies. We work with local authorities, government departments and policymakers to promote environmental sustainability through renewable energy and low carbon development.

Applying

If you are interested in applying, please visit our online application portal by clicking on Apply Now and fill out the application form there. Please also consider filling out the optional equality, diversity and inclusion survey at the end of the form.

If you have considered this role and choose not to apply, we would value your feedback.

Equality

We are committed to improving the diversity of our team and therefore guarantee an interview to candidates from ethnic minorities, LGBTQ+ or disabled communities who meet the essential job criteria, recognising that these are under-represented at Severn Wye – and in the sustainability sector at large. However, we will always appoint the candidate who best satisfies the job description and person specification.

Salary: £26,429.88pa FTE

Hours Per Week: Full time preferred. Minimum of 22.5 hours per week

Apply Now

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