Receptionist - Cobalt Medical Charity
Cheltenham
About the job
The Reception Team is the first point of contact for patients and visitors attending our busy clinics and imaging services. Reporting to the Team Lead, you will be part of a supportive team working closely with healthcare professionals and administrative colleagues across the charity to ensure an exceptional patient experience.
You will be responsible for managing the patient arrival process using our patient administration systems, providing clear information about appointments, taking payments, and directing patients to the appropriate departments. The role also involves supporting visiting consultants, booking appointments, preparing clinical documentation, processing correspondence, and responding to telephone and email enquiries.
As the face of Cobalt, you will help create a welcoming and professional environment for patients and visitors. Confidence in using IT systems, excellent organisational skills, and a willingness to learn are essential.
This is a 30-hour per week position worked on a rotational shift basis across the week, including regular Saturday working, with early, mid and late shifts.
There is also the opportunity for a part-time Saturday position.
About you
You will have previous experience in a customer-facing or administrative role, ideally within a healthcare setting, and be confident working in a busy environment where attention to detail is essential. Strong IT skills and the ability to quickly learn new systems are important for success in this role.
You will be an excellent communicator with a professional and friendly telephone manner, able to explain information clearly and sensitively to patients and visitors. You will enjoy working collaboratively as part of a team, building positive relationships with colleagues and providing outstanding customer service. A meticulous approach to accuracy, strong organisational skills, and the ability to maintain confidentiality at all times are essential. Your positive attitude and commitment to patient care will help contribute to a welcoming and supportive environment for all.
About Cobalt
At Cobalt Medical Charity we pioneer innovation in medical imaging diagnosis by investing in equipment, integrated research and education to improve outcomes for patients now and in the future. Each year we provide diagnostic imaging for over 140,000 patients at our imaging centres and on mobile scanners located across the UK. Our Charity is the leading provider of ultra-low dose CT lung cancer screening services in the UK, working in partnership with the NHS.
I CARE – our values - our culture - our purpose
Patient care is at the heart of all we do. We carefully select people who can show us how they share these same values and can contribute to a culture of respect, diversity, vision and a commitment to continuous learning and development.
Please be aware that Cobalt is not able to sponsor non-EU/EEA Tier 2 applications.
About the benefits and rewards
- Company salary sacrifice pension scheme
- 27 days holiday plus public holidays rising with service
- Life assurance cover at 4 x annual salary
- Support for professional and personal wellbeing
- Employee benefits programme
- Complementary healthcare scheme
- Service recognition
Pease click on Apply Now to complete an online application.
Closing Date for Applications: Sunday 22nd November 2026
Salary: £20,790 per annum (pro rata).
Hours Per Week: Permanent. Part time – 30hpw, including 1 in 4 Saturdays
