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Sports Centre Receptionist

Cheltenham

Post title: Sports Centre Receptionist
Responsible to: Site & Lettings Manager
Working days and hours: Monday 4.30pm - 10.30pm (30 mins unpaid break)
Friday 4.00pm - 10.00pm (30 mins unpaid break)
Potential to pick up extra hours on other shifts during the week when cover is required. When available a weekend shift is: 8.15am - 4.15pm (can be split into half day shifts)
Contract Type: All year round, 11.0 hours per week contract

An exciting opportunity to join the site and lettings team has arisen for an enthusiastic and customer service focussed Sports Centre Receptionist.
Purpose
• To undertake reception duties to provide a quality customer service to visitors of the Sports Centre.
• To support the Sports Facility Manager in leading all associated activities in order to best support the school in achieving its strategic objectives.
• To oversee the running of let facilities whilst on shift, providing assistance and support to school facility users, promoting a customer-focused environment, generating excellent public relations and customer care.
• Supporting and contributing to the overall ethos, work and values of the school.
Specific responsibilities
• Welcome our visitors to the Sports Centre and covering the Sports Centre reception during opening hours.
• Answering enquiries (phone, email and face-to-face), dealing with enquiries and bookings and collecting customer feedback.
• This is a key holder position responsible for the opening and closing of the facilities, ensuring security by activation of the intruder alarm and ensuring building/equipment checks are carried out as stipulated in the daily log.
• Support the Sports Facility Manager in ensuring the health and safety of the school facilities, ensuring safe working best practices and compliance with legislation, including The Health &
Safety at Work Act and COSHH Regulations.
• Oversee the running of let facilities, with responsibility for the daily lettings set up, plus set up for internal and external events within school buildings.
• Liaise with school staff regarding the use of facilities providing assistance with the execution of events when needed.
• Act as a point of contact for all stakeholders including facility users and outside contractors when necessary and to liaise with contractors on site when needed.
• Undertake safety audits of the premises including risk assessments and carry out regular checks of the facilities, logging any faults or maintenance issues via the schools H&S System.
• Maintain cleanliness of the site and fitness suite, including litter picking.
• Manage stocks of supplies and consumables.
• Assist the Sports Facility Manager with administration as required.
• Be responsible for and coordinate the activity of junior members of staff.
• Promote and ensure the health and safety of students, staff, and visitors.
• Provide emergency response when required.
• Contribute to marketing and promotion of the school facilities, taking an active approach in
gaining additional bookings and lettings for the school.
• Responsible for the sixth form student who will be working alongside you.
• Oversee the coffee shop running and step in when required.
Other
• To work within school policies and procedure
• To participate in an annual Performance Development Review as required.
Special conditions
This job description sets out the main duties of the post at the date it was drawn up. However, it is not intended to be an exhaustive or definitive list. Such duties may vary from time to time without changing the general character of the post or the level of responsibility entailed. Such variations are a common occurrence and cannot themselves justify a reconsideration of the grading of the post. You may be required to carry out other duties commensurate with your role.
Cheltenham Bournside School is committed to safeguarding and promoting the welfare of children and young people according to child protection and safeguarding guidelines and expects all staff to share this commitment. A satisfactory enhanced DBS check is required for all Employees.

Please click on Apply Now to view the full Job Description and Person Specification and download an applications pack, or request one via the email address to the right of this advert.

Closing date for applications: Closing date Fri 19 th April 2024 at 9am

Salary: £12.20 per hour

Hours Per Week: Part-time position 11 hours per week

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