Head Housekeeper

An exciting and rare opportunity has arisen for an experienced Head Housekeeper to join our team here at Ellenborough Park.

As Head Housekeeper, you will be responsible for taking control and ownership of every aspect of the Housekeeping Operation. Everything from team member development through to stock purchasing and reporting.

We are looking for a confident communicator with a previous background in Luxury Hotel Housekeeping Management and a passion for customer service and exceeding guest expectation.

You will be responsible for overseeing the team who manage the distribution, organisation and monitoring of all linen requirements across the hotel. You will be a vital part of the Housekeeping Team, ensuring that the team are always fully stocked to ensure our guests receive a five-star service.

Please note – this is a full time, permanent position for 40 hours over 5 days per week. This would include a mixture of weekdays and weekends, making flexibility a key requirement. As this is a management role, flexibility is essential.

Responsibilities

• Oversee the daily operations of the housekeeping department, ensuring high standards of cleanliness and organization throughout the hotel.
• Manage and train housekeeping staff, fostering a positive work environment and promoting excellent hospitality.
• Implement effective time management strategies to optimize workflow and maintain efficient service delivery.
• Conduct regular inspections to ensure compliance with health and safety regulations, addressing any issues promptly.
• Collaborate with other departments to enhance guest satisfaction and uphold the hotel's reputation.

Qualifications

• Proven hotel experience in a housekeeping role
• Attention to detail
• Excellent organizational and time management skills
• Ability to lead and train housekeeping staff effectively
• Knowledge of cleaning products and safety protocols

Benefits

• Annual Bonus
• Service Charges paid monthly (non contractual)
• 28 days paid holiday per annum (for full timers or pro-rated)
• Staff Rates from £100 B&B and 25% discount on Food & Beverage at 50 prestigious properties within the Pride of Britain Hotels Group - pobhotels.com
• Amazing discounts on food, drink and accommodation throughout the Michels & Taylor group, from £45 B&B and up to 50% food & beverage discount
• Excellent rates for friends and family at Ellenborough Park and hotels within the Michels & Taylor group
• Discounts on Spa Treatments and Spa Products
• Long Service Awards
• Regular Social Events
• Refer a Friend Incentive Scheme, earn up to £200
• Investment in Training and and ongoing Professional Development
• Lunch/Dinner provided
• Free on site Parking

Between the Cotswold’s highest point and the stunning green gallops of Cheltenham’s world famous racecourse, our luxury 5* hotel in the Cotswolds is steeped in history and offers 90 acres of rustic countryside.

For the opportunity to be part of an outstanding team, passionate about guest experiences please apply attaching a copy of your CV and confirming which position you would like to be considered for.

Ellenborough Park cannot offer any Live-In accommodation and In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

Due to the high volume of applicants we will only respond to candidates with suitable experience.